What are some good methods for avoiding spam filters?

We often get asked about any simple steps that can be taken to reduce the likelihood of your campaign being flagged as spam by your recipient's ISP, or your recipients themselves. Even when you're sending an email campaign to subscribers who opted-in, your email can still be flagged as spam by overzealous spam filters. Simply using the word "free" in an email message can often land you in the spam heap. Listed below are a number of simple tips and techniques you should consider when writing and designing your campaigns:
  1. Keep sender addresses as short as possible.
  2. Avoid continuous sending of messages to full or invalid mailboxes. You can do this by tweaking your bounce handling settings for each subscriber list.
  3. Minimize the use of these words and phrases in the subject line, message body, sender address, and reply-to address:
    • Use of the word Free (although "free" tends to have more leeway than most other trigger words), $$, XXX, sex or !!! (any excessive punctuation)
    • Subject contains "Double Your", "?", "For Only" or "Free Instant".
    • TOO MANY CAPS IN THE SUBJECT LINE
    • Email contains at least 70 percent blank lines
    • The from field appears to not contain a real name, ends in numbers or contains the word friend.
    • The reply-to field is empty
    • The email claims not to be spam
    • The email contains excessive images without much text
  4. Monitor new subscribers in your lists. Set suspicious "spamflag" addresses such as "abuse@" or "marketerspam@" as Inactive subscribers.
Most of the popular and more advanced spam filters out there use these and a whole bunch of other criteria to score your campaign. For example, check out the range of filtering rules for SpamAssassin, one of the most popular spam filters on the web. Ultimately, the most important thing you can do is adhere to best practices for email marketing. Gain permission, compose relevant content, and deliver messages according to the customer's needs, wants, and preferences.
Read this post Posted by David Greiner - 2 Comments

Campaign Monitor “gets it”

"I know a good experience when I see it - Campaign Monitor 'gets it'. Your software is awesome - outstanding work. I hope to use it again soon!"

Mark Hurst, Good Experience

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Gallery: Glasshouse Monthly Newsletter

See the complete email designWe liked this christmas themed email sent last month by South Africa based Glasshouse Multimedia.

The email looks great, is consistent with their existing site and looks good even with images disabled. The newsletter even features some useful tips on designing emails. Now where did they get those from ;)

Sending monthly newsletters such as these to your clients is a great way to keep your services fresh in their minds and continually promote your portfolio. It can be time consuming, but in our experience it’s well worth it.

Designer:  Nick Coyne  |  See the complete design

Read this post Posted by David Greiner

The truth about flash in email

Planning to use Flash in your newsletter? Honestly, don't do it. To this day, we still get emails asking about any workarounds we might know of to get Flash working in email. Occasionally we even get a more aggressive email telling us we're just plain wrong. Funnily enough, these claims are never backed up with examples. To put this one to bed forever, we figured we'd run a series of tests across a range of email environments to get to the bottom of flash in email support once and for all.
Read this post Posted by David Greiner - 76 Comments

The best Christmas emails of 2005

We mentioned a while back that we'd been seeing some great Christmas card designs being sent through Campaign Monitor and that we'd be awarding 10,000 free email credits to the designer who put together the best card before Christmas.

Since then, some of the coolest and most original Christmas emails we've ever seen have been delivered. These ranged from simple, low budget cards with a unique twist, to high budget flash masterpieces.

Perhaps the most encouraging trend among many of the cards was the options to donate to a charity. Because of the cost benefits of sending a card via email as opposed to creating, printing and delivering a traditional card, loads of companies were donating their Christmas marketing budgets to their charity of choice.

And the winner is...

Judging the best card concept was never going to be easy, but by Christmas Day there was one true stand-out. We just couldn't go past a unique e-card sent by San Francisco based Active Ingredients. While the email itself was relatively simple, it was the entire card experience that won us over. We've put together some screenshots below, but you can check out the entire email and web site here.

Active Ingredients Christmas Email

The actual email was a call to action for the recipient to check out the web-based card.

Active Ingredients Christmas Email

After an entertaining Christmas message, the recipient has the option of choosing which charity Active Ingredients should donate to on their behalf.

Active Ingredients Christmas Email

After selecting their charity of choice, the recipient adds their own details and confirms their donation.

Because of their amazing work, we've just topped up the Active Ingredients account with 10,000 email credits. Congratulations guys.

Honorable mentions

The range and quality was so high across so many other campaigns that we've decided to give away 5,000 email credits to the designers of the following cards.

Shelton Fleming Christmas Email

Shelton Fleming

We loved the great use of CSS in this email from Shelton Fleming. When you run your mouse over the text, key words are highlighted to deliver a hidden Christmas message. Simple and very original.
Olive Design Christmas Email

Olive Design

This simple email from Olive design leads to a landing page with a holiday message and amazing quicktime movie for their clients through the Olive Winter Wonderland - look out for the ending.
T-bone Christmas Email

T-bone Productions

Anyone who goes to the trouble of wrapping a huge Christmas bow around their front door deserves a prize in my book. This combined with a clean, simple design made it a stand out.
n-tara Christmas Email

n-tara

n-tara didn't muck around this Christmas. They created a truly addictive Flash based Christmas game to keep their recipients playing for hours.

Congratulations again to the winners. I'd love to hear what you guys think of these designs, plus a mention of any other Christmas emails you thought stood out this season.

Read this post Posted by David Greiner - 3 Comments

Gallery: WHEREmail Monthly Newsletter

See the complete email designThis monthly newsletter sent by Canada's Where magazine caught our eye because it encompasses many of the design best practices we've been encouraging recently. Not only does the email design still look fantastic with images disabled, it also promotes the contents of the email so it will be viewable in most preview panes. Most importantly, the newsletter content is also top notch. Designer:  Dan Seaman  |  See the complete design
Read this post Posted by David Greiner - 3 Comments

Gallery: Connectpoint Focus

See the complete email designWe loved this snappy monthly newsletter sent by Manchester based Connectpoint.

It breaks all the rules, but still manages to suck you into finding out more about each of the featured stories. As you can imagine, the click-through rate for each of their newsletters is very high.

My big suggestion would be to change the text titles into links as well. This will at the very least allow those recipients with images disabled to easily click each story to find out more.

Designer:  Paul Normington  |  See the complete design

Read this post Posted by David Greiner - 3 Comments
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