Blog

We've just pushed a large update to the help system live that should make it much easier to find an answer when a question arises. The old system worked well for us when we launched, as there wasn't a great deal of content in there. Over the last few years we've obviously added plenty of new features with documentation to match, along with loads of tips and how-to's to get the most out of the app.

To make sure you can still get an answer out of the system as quickly and clearly as possible, we've made the following changes:

Categories now have sub-categories

We've split the bigger categories up into small chunks so it's much easier to scan the page. We're also listing a sample of the most popular topics in each category at the top to get answers to common questions fast.

Context-sensitive help

This one was long overdue. If you hit the "Help" link from any page in the app, you'll be taken to the category related to that section of the app. Not only that, but we'll take a guess at the question you're probably going to ask and will highlight that answer at the top of the page.

This change should make it much easier to find the right answer in a single click rather than browse or search the entire help system.

Video walkthroughs

We've put together a series of narrated video walkthroughs (or screencasts, or movies, or moviecast thingies) that cover some of the main functionality in Campaign Monitor. Sit back and relax while we show you how to use custom fields and segments to send targeted campaigns or how you set up report access for each client.

On top of these updates, we've also made a public-facing version of the help system that any one can check out without being a Campaign Monitor customer. Now that these changes are live we'll continue putting together more help content to ensure you can get your questions answered on the spot as often as possible.

It's been a busy year for the Freshview team, which I guess can happen with more than 1,500 new customers signing up to our apps each month. Still, I think we've managed pretty well for a full-time team of 5 (there were 3 of us less than 6 months ago). The job's never done though, and we've got some pretty big ideas on how we can make Campaign Monitor and MailBuild loads better.

To do that, we need to find more super talented people to join our team. As of today, we've got 3 new positions available at the Freshview office in Sydney, and a fourth available for someone to help out from the US or Canada.

For those interested, you can read a little more about what it's like working for us and check out the official lineup below:

• Quality Assurance Engineer
• Senior .NET Developer
• System Administrator
• US/Canada Based Customer Support Legend

None of these are incredibly urgent and we're a pretty fussy bunch, but we're putting them out there now realizing we might not find the perfect person overnight. If you think you're a good match or know anyone who might be interested, please let us know.