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Scheduled maintenance early Sunday morning

Posted by David Greiner on August 31, 2007

We'll be taking the Campaign Monitor application offline for a total of 4 hours this Sunday morning between 1am and 5am (US Central time - see this in your own time zone) to make some key hardware upgrades and add some additional layers of redundancy to both Campaign Monitor and MailBuild.

Don't worry, the maintenance will have zero impact on your subscribe forms or campaign tracking, everything will purr along as usual - you just won't be able to log into your account. If you've scheduled any campaigns to be delivered in this time-frame, they'll be sent as soon as the application is back online.

Update: We got the updates done faster than expected and as of 2.40am we're back online. Thanks for your patience (that is of course if you weren't sound asleep).

20 comments so far

customer

wrote on September 1, 2007 5:58 AM

your customer service contact form is not working.

wrote on September 1, 2007 6:27 AM

I can't send anything through your help request form, either. I also can't send test campaign emails...

TP1

wrote on September 1, 2007 6:31 AM

Same here.

Dave Greiner

wrote on September 1, 2007 7:44 AM

Thanks for the heads up guys, looking into this now.

TP1

wrote on September 1, 2007 8:00 AM

Thanks. Any idea when this will be resolved?

Dave Greiner

wrote on September 1, 2007 8:44 AM

Guys, thanks again for dropping us a line as soon as you noticed it. This issue has been completely resolved now and all test and support emails are back on track.

Ben Richardson

wrote on September 1, 2007 8:48 AM

OK, this problem has now been resolved.

We're still looking into exactly what caused this problem, but it appears it has something to do with some modifications that have been made in the 24 hours in preparation for our maintenance on Sunday.

We're working the data center team to make sure everything goes smoothly during this process, and we're not sure if this problem was triggered by a change they made to the configuration.

dditges - you shouldn't have any problems with actual campaigns. This only affected the web servers which handle the sending of the previews - actual campaigns have dedicated servers that were all running smoothly. If your still have specific questions on your campaign please send an email to support so we can take a closer look at this for you.

Once again, we're very sorry for this inconvenience.

wrote on September 1, 2007 8:51 AM

WHEW! It's working! Thanks for the quick response!

TP1

wrote on September 5, 2007 12:58 AM

10 AM EST: app.campaignmonitor.com seems to be down.

Dave Greiner

wrote on September 5, 2007 10:53 AM

TP1, you can read more about this issue and what we're doing about it here.

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Vermmoode

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Enter the Secret Amazon Web Pages:

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Next, there’s the special Sale link. This is open every Friday, and ONLY on Fridays.

You can find the same good discounts here as you would in hidden Deals, although some
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