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News, tips and all things Campaign Monitor

Slowness and downtime for Campaign Monitor

Posted by Mathew Patterson on October 17, 2007

Last night, Sydney time, Campaign Monitor and MailBuild were both handling very high loads, and you or your clients may have experience slow response times, missing images and dropped connections to the server.

Our monitoring did pick this up, and our server support team began working immediately to improve performance. Thank you to everyone who let us know via email and phone, we appreciate that. We can only apologise for the frustration and inconvenience this has caused for you.

Our work on introducing new load balancing hardware continues, but it is a tricky process to get right, and we do not want to risk further problems by rushing the project. Although we have made several changes today to better handle the peak load, we are anticipating that during busy periods tonight (the US Wednesday business day) there could again be slowness when accessing both the applications and actual campaigns.

Please be aware that this is a possibility, and keep it in mind when scheduling and sending campaigns. We're doing everything we can to keep up with the demands of higher usage during that time.

The whole Freshview team thanks you for your business, and we want to provide you with a reliable, robust service for years to come. Your patience through these periods is truly appreciated.

If you have any questions or concerns, please do not hesitate to get in touch with us.

1 comments so far

Damien Buckley

wrote on October 18, 2007 9:52 AM

Thanks guys, good to be kept in the loop - a standout service feature from Freshview that some other service providers could learn a lot from.

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