MarkS

wrote on December 30, 2007 11:37 AM

Thanks for the info David.

On another Comcast topic, I had submitted a support request to you about a huge number of "bounces" from Comcast that were rejected as SPAM by their server. This had nothing to do with anybody clicking on the SPAM button in their webmail client. I know this because when I went to send myself a "preview" at my Comcast email address, it actually bounced and was reported back to me as being blocked for SPAM.

Then a few days later, when I sent the campaign out, a few hundred comcast emails bounced for SPAM and showed up in my bounce list in the reports.

I was told that you guys were aware of the problem and were working on it. Did this get resolved with Comcast?

-mark

Dave Greiner

wrote on December 30, 2007 7:04 PM

Hey Mark,

Thanks for following this up. Comcast recently made a number of changes to their filtering processes that saw many legitimate emails being blocked. We approached Comcast about this immediately and the issue was eventually resolved. Since then we have also joined their feedback loop (which I mention above), which has further reduced the chances of any delivery issues like the one we experienced happening again.

MarkS

wrote on January 3, 2008 4:40 AM

Thanks handing this Dave. Have a very happy new year!!

Dan August

wrote on January 3, 2008 8:41 PM

I'm curious to know, if Campaign Monitor have caught any of its clients in deliberately sending out spam messages and consequently banned and evicted them?

Dave Greiner

wrote on January 3, 2008 9:06 PM

Thanks Mark, hope you're having a good one too. Dan, yes, we've unfortunately had to close many accounts over the years when a customer isn't explicitly sticking to our anti-spam policies.

Darla Stuart

wrote on January 12, 2008 5:22 AM

I am an E.D. of a small nonprofit that advocates for children and adults with developmental disabilities. We produce a monthly newsletter on special education issues. The folks who get this e-mail have specifically signed up to obtain this information.

Yesterday, I sent the newsletter out and ALL of the comcast.net subscribers were returned as not deliverable. Separately, a comcast.net subscriber e-mailed me regarding an unrelated issue and when I responded it was ALSO returned as not deliverable.

I think my e-mail address must be on some sort of blacklist for SPAM although it is not. Mark above referenced you are working on separating the legitimate communicator from the SPAM; so, what should I do to have this addressed in respect to our legitimate communication?

Thanks,
Darla

Dave Greiner

wrote on January 14, 2008 8:23 PM

Darla, I just double checked and noticed you're not sending your emails through our software, so my best advice would be to check the explanation in the bounces you received from Comcast (which will usually include a reason for the bounce and a link to find out more).

Alternatively, you might consider using a service like ours who can resolve these issues on your behalf.

Got anything to add?

Name

Web site

Your comments (basic HTML is fine)