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If you’ve accessed the help section of your Campaign Monitor account lately, you would have noticed that we’ve made some rather pleasing visual tweaks to our search. We’ve aimed towards making the process of finding the information you and your clients need much more accessible, not to mention, more natural:

The results say it all – pleasant summaries of most help articles, category links and well, just a good, clean look. Note the new list of most popular questions in the right-hand column:

Clients see pretty much the same interface as designers see, however with fewer help categories. Not all help categories that are open to resellers of Campaign Monitor are available to clients – categories that are exclusively accessible to resellers are marked with a padlock in the right-hand column of the resellers’ Help interface. Also, should a client not find the answer they seek, they are prompted to contact the reseller via email, not Campaign Monitor directly.

We hope you find these changes to the help section of your account as excellent as we do. We’re paying close attention to common search terms too, so look out for improvements such as more relevant content and ‘smarter’ customer support in the near future.  Please leave your comments and suggestions below – we’re always looking for ways to improve!