Small downtime scheduled for this weekend

By David Greiner

February 25, 2010

6 Comments

We'll be performing a database upgrade this weekend which will result in a 2 small downtime periods for Campaign Monitor. The first period will be a quick 30 mins this Saturday, 27th February at 11PM EST (see this in your own time zone). The second window will be for an hour this Sunday, 28th February at 2.30AM EST (see this in your own time zone).

What will happen when my account is unavailable?

This maintenance period will have the following effects:

  • You and your clients will not be able to login to your Campaign Monitor account. If your client does try and log in they'll see a non-branded "Down for maintenance" page letting them know when they should come back and try again.
  • Campaigns scheduled to be sent during this period will not go out, but will be sent automatically as soon as the application comes back up. However, subscribes, unsubscribes and bounces will be captured during the downtime and processed into your reports afterwards. Images will continue to load in emails, and clicks and opens will also be recorded.

We will update this post once the application is back up and running and we'll also be updating our Twitter status during the maintenance to keep you in the loop. Thanks in advance for your patience while we complete this upgrade.

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6 Comments

  1. Integrati Marketing
    February 26, 2010 10:48am

    Any new features coming?

    ;-)

  2. Ros Hodgekiss
    February 26, 2010 10:53am

    Campaign Monitor team member

    Hah, there’s always great stuff on the way, so keep an eye on the blog! ;)

  3. Jason
    February 26, 2010 11:53pm

    You know what would be helpful is a way for us to message our clients through the system about these scheduled downtimes. Or if a white-label version of this notice just showed up in their accounts.

  4. Mathew Patterson
    February 27, 2010 4:53am

    Thanks for the suggestion Jason. There will be a notice in your client’s accounts for an hour before the downtime begins, to give them some warning.

  5. Jason
    February 27, 2010 5:27am

    Ah, I didn’t know that happened. And do they also see something if they try to login during the downtime?

  6. Mathew Patterson
    February 27, 2010 2:57pm

    Yes, they get an unbranded page explaining the downtime and letting them know how long it is expected to be.

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