iPad detection now available in your email client reports

April 09, 2010

While it's not even a week old, we've been seeing quite a bit of your subscribers opening their emails on the new Apple device. So much so that we've decided to update our popular email client reports to reflect this.

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The impressive part is, a number of campaigns sent to subscribers in the thousands or more are still seeing 5-10% iPad usage. Of course, the images on by default is helping, but nonetheless that's some impressive uptake 5 days in. iPad support is retrospective too, so any iPad opens over the last week or so will be available in your reports right now.

We've also had a chance to give Campaign Monitor a good test on the new device, and were pleased to discover everything working nicely. The only missing piece is support for non-flash charting, which we're working on right now.

Posted in: New Features & Updates

8 Comments

Jeremy Glover
April 9, 2010 3:03pm

Thanks for being so on-top of new technology. Some companies won’t have this reporting for years!
Justin Reid
April 9, 2010 4:15pm

How are you guys telling the difference between Mail and Entourage 2008? Both have the same user agent string as both use the system version of WebKit.
David Greiner
April 10, 2010 9:12am

Thanks for the question Justin, I’ll get one of our developers to take a peek at this early next week and post a comment here when I know.
Chris
April 11, 2010 1:57am

Would be nice to see time spent on new features like auto-responses when people subscribe (a huge miss from a marketers perspective), better list segmentation, RSS to campaign, etc…, not non-flash charting that nobody needs? You’ve got a great service, but it would be great to see it improve more quickly.
Mathew Patterson
April 11, 2010 4:15am

Thanks for the feedback Chris,

We always appreciate it, but of course features you consider vital improvements might be useless to other people, and vice versa. Going back through the features we’ve released over the last 12 months will give you a pretty good idea that Campaign Monitor is hardly standing still.

There’s plenty to come too, so keep an eye out and keep the feedback coming.
David Greiner
April 12, 2010 12:48am

Hi Chris, I just wanted to echo Mat’s comment above. While we can roll small updates like this one out in a couple of hours, we’ve also been working super hard on some major improvements and new features.

We’re also pretty fussy about giving you guys the best experience possible, so while you’ll have to wait a little longer, it will be worth it.
David Greiner
April 15, 2010 1:15am

Hey Justin, just a quick follow up comment to let you know our team will be looking at the Entourage, Apple Mail issue shortly and we’ll report back here once that’s complete.
Justin Reid
May 1, 2010 3:15am

Great, thanks guys. We do our own reporting using user-agents and I understand very well how difficult it can be to get it right.

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