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This is a heads up about an upcoming payment gateway maintenance window starting at 9am on Sunday, May 22nd (CST) / just after midnight on Monday, May 23 Sydney time (see this in your timezone).

During this 6-hour period, some customers and clients will not be able to pay for (and therefore not send) campaigns, or purchase credits. This is a pretty low traffic time but if you have campaigns planned around that time, read on for your options.

Will my campaigns be affected?

If the client sending the campaign is set to pay monthly (and the billing period has started), your campaigns will not be affected. Even if your next monthly payment is due on the 22nd, we'll extend your month into the next day and charge your card then instead.

If the client (or the main account owner) is paying per campaign or purchasing credits then payment will not be able to be taken.

What should I do to avoid being delayed?

You have a couple of options. One way is to just move your campaign send to happen either before or after the maintenance window, so that payment can be taken normally from your card.

Alternatively you (or your client) could pre-purchase enough email credits to send your campaign. Remember, you'd need 1 credit for each person you want to send to, plus 500 credits delivery fee. If there is a chance your list will grow before the send date, purchase some extra credits to be safe.

Only a small number of customers are likely to run into any delays at all, but if you have any questions or concerns, send us an email via support and we can work with you to make sure your email goes out on time.