Deliverability and Support
Whitelisted servers, blacklist monitoring and human approvals mean we'll get your email delivered.
Email deliverability is an incredibly important part of email marketing. There's nothing more frustrating than spending days designing the perfect campaign only for it to end up being flagged as SPAM and never read. To minimize the chances of this happening, we've taken the following measures:
- All of Campaign Monitor's delivery servers have been whitelisted by many of the larger ISP's, including AOL and Yahoo! Our servers are also integrated into the spam reporting systems for other large ISP's such as Hotmail and MSN. These arrangements ensure the best chance of your emails being delivered and also allow us to keep any sender not following best practice off our servers.
- Our team monitor blacklists daily. If a server is ever listed, we remove it from the cluster immediately and resolve the issue on behalf of our customers.
- Until a customer has been approved, every large campaign is reviewed by our team before it can be delivered. Any spammy campaigns are removed and the account closed immediately.
- Our team verifies all large lists that are imported and ensures they comply with our strict permission policy.
- Every email sent using our software contains a single click unsubscribe link.
- Our abuse email account is monitored closely and every complaint is followed up promptly. Our software is directly integrated into abuse complaint systems for some large ISP's. If a sender receives an unacceptable number of complaints their account is terminated.
In short, we try our very best to ensure every last email sent through Campaign Monitor is permission based and doesn't impact on the quality and reputation of our service - and more importantly, your recipients.
Comprehensive help system
Don't know what a hard bounce is? Need help creating a subscribe form? Campaign Monitor features a large, searchable help system to try and answer these and any other questions you might have.
Free technical support
Campaign Monitor provides free email technical support for all customers via the integrated support system. No matter what the question, the Campaign Monitor team will do their best to get an answer to you as quickly as possible.
See it in action: Watch the 3 minute video tour
