Campaign Monitor Forums

designdistillery posted on "Auto-response emails" in General chat

designdistillery — Wed, 16 May 2012 21:03:42 +1000

Hi,
I'm currently working on a campaign that we would like to incorporate auto-response emails to.
The email is in the form of an invite, so I'd like to be able to incorporate 'Yes I will be attending' and 'Thank you but I'm unable to addend' function buttons which will generate auto-responses.

The 'Yes' response button will generate an auto response stating: Thank you for your confirmation. Please add this to your diary. We will send you a reminder email a couple of days before.
(We will then schedule a reminder email to send two days before the event through Campaign monitor)

The 'No' response button will generate an auto response stating: Thank you for confirming, we hope to see you at our next event.

Are you able to advise firstly, whether this is possible on Campaign Monitor and secondly how we should go about implementing this to our campaign?

Many thanks,
Susie

djwhisky posted on "Personalizing using names" in Troubleshooting

djwhisky — Wed, 16 May 2012 18:18:36 +1000

Have often wondered why CM doesn't have separate firstname and lastname fields as a matter of course? Seems like a pretty big omission and can cause confusion so easily. Could still have a fullname field that either gets concatenated from the first two or overwritten accordingly...

jonathan posted on "Plot "opens" on the Compare Campaign Results graph" in General chat

jonathan — Wed, 16 May 2012 17:25:01 +1000

I would like to be able to plot opens (not just the open rate) on the graph on the "Compare Campaign Results" page.

With a (albeit mildly) fluctuating subscriber list, the open rate is only one (but important) relevant metric. It would be also nice simply to see how many people open our messages over time. Sometimes, the bare number is more important than the percentage rate.

But that's just me.

Or is it ... ?

Greetings from Vienna

bradley_j_yeah! posted on "ISP email Volume Limits?" in Email design & coding

bradley_j_yeah! — Wed, 16 May 2012 09:08:03 +1000

I've read a lot about ISP's having a limit to the amount of emails(volume) you can send to their system in a given day. But no one seems to know what those limits are. I've read that AOL maxes out at 1,000 emails per day before they mark you (the sender) as spam.

So my question is, what is the max amount of emails you can send per day for some of the biggest email providers when you are whitelisted? AOL, Gmail, Yahoo etc.

qwik3r posted on "Templates" in API Developer Community

qwik3r — Wed, 16 May 2012 08:43:20 +1000

Is it possible through the API to have a template hook into a customer's account? For example, a 3rd party service that generates custom templates, would it be able to connect via the API to the customer's account and import a template? Furthermore if that is possible, if there is a way to disable the user's ability to download it, etc. Thanks.

Carissa posted on "Sending autoresponder to segment or non-date-based field?" in Troubleshooting

Carissa — Wed, 16 May 2012 08:37:44 +1000

Hi Justine,

Thanks for the question and for emailing support as well. In case anyone else is having similar trouble, I'll answer again here.

You are right, autoresponders are only triggered by the time they join a list or by a date-based custom field. They are not triggered once a subscriber is included within a segment. The reason we didn't add this is because we wanted to keep autoresponders simple from the start. We get a fair amount of votes for this, though, and we are keeping track of those.

We're happy to help come up with alternative ways to trigger emails, and fortunately, after understanding your situation it wasn't hard to find a workaround using another date-based custom field and the API.

meladorri posted on "Sending autoresponder to segment or non-date-based field?" in Troubleshooting

meladorri — Wed, 16 May 2012 06:36:28 +1000

I'd like to create an autoresponder that goes out automatically to users who have met certain criteria. However, from what I can tell, autoresponders will only work as 'welcome' emails (sent at the time they join the list) or sent based off a date field.

I've created a segment with my specified criteria, but here's my trouble:

New users are automatically added to the segment. I only want the users to get this email once after they're added to the list, and only if they meet certain criteria. Ideally this would happen automatically, but I'm willing to do a manual weekly send. If I manually send an email to the segment once a week, how would I go about sending the email the following week without re-sending to the same folks that got the email this week?

Is there a reason why the same criteria for segments isn't available for setting up autoresponders?

Thanks!!
Justine

roshodgekiss posted on "Customising dates in pdf report" in General chat

roshodgekiss — Wed, 16 May 2012 05:44:28 +1000

Hey hopwood, welcome to the forums! You can't export a pdf report that displays longer than this initial 24 hour period, I'm sorry to say. That said, I'm happy to add your vote for opens and clicks over time and keep you updated if it's something we add. Many thanks!

roshodgekiss posted on "List get custom fields - only those set to visible in preference cente" in API Developer Community

roshodgekiss — Wed, 16 May 2012 05:32:34 +1000

Thanks, Dieter - I'll add your vote. Hopefully we'll add this in the future :D

roshodgekiss posted on "Personalizing using names" in Troubleshooting

roshodgekiss — Wed, 16 May 2012 05:25:17 +1000

Hi again, when one name is provided, it's treated as a first name, with the last name blank. This can certainly create issues with personalization when lists are imported, with tags like Dear [firstname, fallback=] resulting in the intended lastname being displayed as a firstname, eg. Dear Hodgekiss (in the case of my name).

Moving forward, a workaround could be to have a form where firstname and lastname are mandatory fields. Upon submit, the names can be concatenated. Here's an example.

Likewise, how does CM cope with compound names like Jean Luc van der Camp?

Only the first string preceding the space is treated as the first name. So in the case of Jean Luc van der Camp, first name would be Jean and last name would be Luc van der Camp.

If correct personalization is high on the priority list, you could always create custom fields for first name and last name. Using the code sample above, you could easily populate both these new custom fields and the default name field.

Creating and updating custom fields can also be done using the API.

Thanks, milesmedia! Always happy to help out here :D

roshodgekiss posted on "Personalizing emails with a custom field that has multiple values" in Troubleshooting

roshodgekiss — Wed, 16 May 2012 05:03:14 +1000

Hey again milesmedia, in this situation, the multiple values are displayed as a comma-separated list. For example:

You are interested in Gewgaws,Faraday-Cages,Arduinos. Change your preferences.

Thanks again - I hope this helps!

roshodgekiss posted on "Changing the order of custom fields in preferences center" in General chat

roshodgekiss — Wed, 16 May 2012 04:48:54 +1000

Hey there milesmedia, it isn't possible to control the order of custom fields independently of the order they were added in the app, I'm sorry to say. We're certainly considering changing this in the future, so I'll add your interest internally and let you know if it's something we update someday. Sorry about this!

Diana posted on "Can I stop the editor placing a
tag around inputted text?" in Email design & coding

Diana — Wed, 16 May 2012 02:40:18 +1000

OlivierP,

We move all styles inline for you, so if you add a style into the head it'll be applied inline to each applicable tag for Gmail support.

OlivierP posted on "Can I stop the editor placing a
tag around inputted text?" in Email design & coding

OlivierP — Wed, 16 May 2012 01:45:32 +1000

But I thought that the CSS style put in the header was not read by gmail?

hopwood posted on "Customising dates in pdf report" in General chat

hopwood — Tue, 15 May 2012 23:07:27 +1000

If you use the export function tab at the top of the "snapshot" page, the pdf report produced is for the first 24 hours of the campaign. You can get a csv file for a longer period by exporting from the "opens and clicks over time" page. Can you get the pdf report for a longer date range than the first 24 hours?