If providing great customer experiences is part of your businesses’ playbook, then what you need is customer-centric help desk software like Freshdesk. Designed to efficiently categorize and prioritize tickets from a variety of sources (eg. email, Twitter), as well as get as much information as possible about customers upfront, it’s well worth checking out, especially if you manage a growing support team.
Now with Freshdesk’s Campaign Monitor integration, you can also take control of your email marketing and receive even more intelligence about your customers, all from within the one help desk interface. Simply add your account credentials and the app will get to work with pulling in customers’ recent campaign activities (including clicks and opens), subscriber list details and more, making it possible for your team to suggest email subscriptions to customers, follow up on campaign activity and identify your biggest fans. Having your data sync automatically between these apps also reduces the likelihood of mistakes and will likely save a lot of time, to boot.