Looking to step up your support, but don’t want to deal with heavyweight help desk apps or customer portals? Help Scout is a scalable help desk for support teams that want to deliver delightful, personalized customer experiences. As emails from your team look normal and personalized (instead of canned responses), you can count on Help Scout being invisible to customers. What’s more, there are no customer-facing portals to customize or re-brand either – it’s just you and the customer talking one-on-one.
Help Scout still gives the support team all the tools they need to work efficiently: reporting, customer profiles, automations and more.
The Campaign Monitor integration with Help Scout pulls your customer’s Campaign Monitor profile right into the sidebar when they email you. This allows you to instantly know which subscriber lists they’ve opted into, plus, you can add/remove them from your lists in seconds. To view additional subscriber details, there’s a quick link to open their profile in Campaign Monitor.
Help Scout is free to use for up to 3 users – with paid plans for more users and functionality, including access to their API. To find out how you can scale and still deliver truly personal customer service experiences, visit their site.