“Campaign Monitor blew my socks off!”

We've just received a great review from the brand new WorkHappy.net blog - a growing resource of cool tools and resources for web professionals.

"It's going to be hard to explain the ecstacy I experience each time I use this service. For years I've been trying to find the perfect tool to manage email newsletters for myself and my clients. Just when I thought no one could get it right, Campaign Monitor came along and blew my socks off!"

You can check out the full review here. A huge thanks to Carson for the kind words. Do yourself a favour and if you haven't already, check out some of the other great resources he recommends.

Read this post Posted by David Greiner

Update: Hotmail formatting issues

Just a quick note to let you know that we have now fixed the strange character problem in Hotmail. It seems Hotmail is having problems displaying campaigns set in UTF-8, so we are dynamically changing the encoding for all of your Hotmail recipients to ensure the campaign displays as intended. Hopefully Hotmail will fix this bug soon, but in the mean time we've got you covered.
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Quick Tip: Getting additional information from your subscribers

For a lot of our customers, placing your subscribe form on the front page of your site (or on every page for that matter) is an important method for encouraging as many people as possible to sign up.

The only problem is, you don’t want to overload these pages with a bulky form, so you end up only asking for a name and email address. For a lot of you guys, this is enough. But if your interested in a quick and easy way to capture additional info and still keep a small form on your main pages, then read on.

If you want to capture the extra details for every new subscriber, then you should change the subscribe form on the front page to submit to a second page on your site. This will then pass the subscribers name and email address in to the real subscribe form where you can capture all details.

To make this work, you would pass the subscribers name and email address into hidden fields on the second subscribe page. This page would then use the supplied Campaign Monitor subscribe code (just change the name and email fields to <input type=“hidden”) and capture all the extra details for your subscribers. Once submitted, the user would then be redirected to your own custom confirmation page.

It’s important to remember that unless the subscribers completes the second form, they won’t be added to your list.

Read this post Posted by David Greiner - 1 Comment

“So powerful, clear, and easy to use”

"I think Campaign Monitor is fantastic! It is so powerful, clear, and easy to use. The interface is so user friendly and a pleasure to use. I have only sent one campaign so far and it already led to sales for my book!"

Emily Eisbruch, Curious Kids Guides

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Downtime Notice

Campaign Monitor was unavailable for some time today due to a very small but annoying problem with the surveillance on our server. Our HUGE apologies for this and any inconvenience it might have caused. While the application itself was unavailable, all subscribe forms, client extranets and campaign tracking were unaffected. This means your subscribers and clients wouldn't have missed a thing. Being on the other side of the world from a lot of our customers does have its drawbacks and we simply weren't alerted about the problem until first thing Sydney time. The system is running smoothly again now and we are taking steps to ensure that no matter what the time, this never happens again.
Read this post Posted by David Greiner

Update: Synchronize unsubscribes with your own database

Unsubscribe URL Screenshot

A few customers have contacted us asking how they can access the email address of someone the minute they unsubscribe from a list. This is usually for customers who want to synchronize a local database with their Campaign Monitor subscriber list.

We're launching a big upgrade to our API in the coming days, but this is a great solution for those less familiar with web services.

This is now as easy as adding a single [email] tag to your unsubscribe confirmation URL (the address your subscribers get redirected to when unsubscribing from a form or an email).

For example, you could change your unsubscribe URL to:

www.mysite.com/goodbye.php?emailaddress=[email]

The email address of the individual who unsubscribes will then passed into the query string of that page. For example, the subscriber johnsmith@aol.com will now be redirected to:

http://www.mysite.com/goodbye.php?emailaddress=johnsmith@aol.com

This technique will work for anyone who unsubscribes via a campaign or an unsubscribe form.

Read this post Posted by David Greiner - 4 Comments

“Absolutely in love with your reports”

"We went ahead and send another campaign today and it worked flawlessly. The client is absolutely in love with your reports and I'm looking forward to sharing this with other clients as well. Many thanks!!"

Andy Meadows, Live Oak Interactive

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Update: Keeping your subscribe forms up to date

Delete custom field alert screenshot

We've been noticing a few customer subscribe forms haven't been behaving as intended of late. On further investigation we realized that they had changed their subscriber list custom fields and not reflected that change in their subscribe form.

It's an easy mistake to make that's for sure, and we've all got enough to remember as it is. From today, every time you make a change to your custom fields and it affects your subscribe form, we'll let you know and provide the new subscribe code to drop straight into your page.

Remembering sucks.

Read this post Posted by David Greiner

Quick Tip: Testing your email design with images turned off

Firefox Web Developer Extension

As a follow up to the last post on dealing with images not loading by default, Damien Buckley sent in a great tip for quickly testing how your email design will look with images turned off.

Using the Firefox Web Developer Extension, you can disable the images in your HTML with 2 clicks. This makes it really easy to update and preview your email on the fly as you work towards a design that works with images on and off.

There are loads of other cool features that this extension offers web developers, so if you haven’t already, download it now.

Read this post Posted by David Greiner - 2 Comments

Dealing with Images Not Loading by Default

Derek Harding put together a great read on the increasingly more important problem of email clients not loading images by default.

Some of the most popular email environments including AOL, Hotmail, Yahoo!, Gmail, Outlook 2003, and Thunderbird have images turned off by default. This can obviously have a huge impact on the design and effectiveness of your email campaign.

Derek offers a number of suggestions on dealing with this issue, namely:

  • Designing and testing your emails to get the message across even when images are turned off.
  • Getting added to the recipients address book, bypassing the problem altogether for the majority of email clients.

Definitely worth checking out.

Read this post Posted by David Greiner - 6 Comments
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