Six months ago, the customer support team sat down to discuss our performance. Like many of our meetings, it was filled with good discussion, ideas, and laughter.
At this meeting, though, there was a surprising admission. One brave team member spoke up and shared how they’d been genuinely scared of losing their jobs in the early months of their Campaign Monitor careers. This was something we needed to address, so we set out to find a fix.
In this post, we share with you how we setup email autoresponders to onboard new employees and help them feel comfortable and confident within the team as soon as possible.