Home Resources Blog

We’ll be performing a database upgrade this weekend which will result in a 2 small downtime periods for Campaign Monitor. The first period will be a quick 30 mins this Saturday, 27th February at 11PM EST (see this in your own time zone). The second window will be for an hour this Sunday, 28th February at 2.30AM EST (see this in your own time zone).

What will happen when my account is unavailable?

This maintenance period will have the following effects:

  • You and your clients will not be able to login to your Campaign Monitor account. If your client does try and log in they’ll see a non-branded “Down for maintenance” page letting them know when they should come back and try again.
  • Campaigns scheduled to be sent during this period will not go out, but will be sent automatically as soon as the application comes back up. However, subscribes, unsubscribes and bounces will be captured during the downtime and processed into your reports afterwards. Images will continue to load in emails, and clicks and opens will also be recorded.

We will update this post once the application is back up and running and we’ll also be updating our Twitter status during the maintenance to keep you in the loop. Thanks in advance for your patience while we complete this upgrade.

  • Integrati Marketing

    Any new features coming?

    ;-)

  • Ros Hodgekiss

    Hah, there’s always great stuff on the way, so keep an eye on the blog! ;)

  • Jason

    You know what would be helpful is a way for us to message our clients through the system about these scheduled downtimes. Or if a white-label version of this notice just showed up in their accounts.

  • Mathew Patterson

    Thanks for the suggestion Jason. There will be a notice in your client’s accounts for an hour before the downtime begins, to give them some warning.

  • Jason

    Ah, I didn’t know that happened. And do they also see something if they try to login during the downtime?

  • Mathew Patterson

    Yes, they get an unbranded page explaining the downtime and letting them know how long it is expected to be.

This blog provides general information and discussion about email marketing and related subjects. The content provided in this blog ("Content”), should not be construed as and is not intended to constitute financial, legal or tax advice. You should seek the advice of professionals prior to acting upon any information contained in the Content. All Content is provided strictly “as is” and we make no warranty or representation of any kind regarding the Content.
Straight to your inbox

Get the best email and digital marketing content delivered.

Join 250,000 in-the-know marketers and get the latest marketing tips, tactics, and news right in your inbox.

Subscribe

See why 200,000 companies worldwide love Campaign Monitor.

From Australia to Zimbabwe, and everywhere in between, companies count on Campaign Monitor for email campaigns that boost the bottom line.

Get started for free