The internet makes it possible for us to design, develop and support a web application for people all around the world even though our physical office is in Australia. It’s fantastic, but it does mean that we only get to met a very small proportion of customers in person.
That’s why our support team (who are based in Australia, Europe and the US) have such an important job to do gathering customer feedback, problems and suggestions and sharing them with the rest of the team. We use an internal tracking tool to capture your ideas big and small on how to improve existing features and which new ones to consider.
Our recent template builder is a great example of a feature that was shaped by a lot of customer feedback both before launch and in follow-up tweaks.
Not everything that gets suggested will be added to Campaign Monitor of course (we’ve all used software that has fallen in to that trap!) but customer feedback is critical to the planning process. So a big thank you to everyone who has taken the time to email us and let us know what you’d like to see in Campaign Monitor. It makes a difference.
Join our Sydney Support Team
The Sydney support team catches up with our remote support team colleagues through the power of lifesize cutouts.
We’re looking for the right person to join our support team here in Sydney (you do need to be in Sydney and able to work in the office). You should be friendly, a great communicator and have a demonstrable interest in the web, and have a customer service mindset.
A few of our support team were active Campaign Monitor customers before joining us and have made great contributions, so we always like to give you guys the heads up early when positions are available.
You can find our more and apply via the full job description. You never know – you could be recording your own suggestions for Campaign Monitor improvements! If you know someone else who might be suitable, please pass the link on to them too.