In the case study, Pronto mentions they use about 20-30 different applications to provide their comprehensive services.
I’d be curious to learn about the types of applications they use, perhaps even who they use if they were willing to share.
@Lloyd, I’m a co-founder at Pronto. I’d be happy to share some of the tools we use. Things are always changing and we’re constantly experimenting with new tools, but here’s a quick current overview off the top of my head:
Zendesk – all customer interaction. Mini-projects.
Asana – internal project management.
Github – sourcecode management.
Sourcetree – Git client.
Snagit – image capture and quick mockups.
Formstack – all of our signup forms.
Litmus – email testing.
Campaign Monitor! – tool for managing email campaigns for our clients.
Wistia – video hosting.
Issuu – PDF publishing tool.
Marketo – marketing automation.
Evernote business – internal knowledge sharing.
Google docs – document and spreadsheet collaboration.
SaneBox – smart email filtering.
WordPress – CMS platform for all of our customers.
ShortStack – Facebook apps and pages tool.
HootSuite – social media dashboard.
I’m sure there are more… Hope this helps!