We’re currently experiencing delivery problems to AOL recipients. We’ve been assured by AOL that this is only a temporary problem and will be fixed within the next 24 hours or so.

We recommend holding off on sending any campaigns to AOL recipients today. We’ll update this alert as soon as you’re good to go. If you’ve got any questions, please let us know.

UPDATE 20/7: We’re still working with AOL to resolve this problem for you guys. In anticipation of this delay, we’ve taken a number of steps to ensure that if they take another 24 hours, we’ve got other options. Right now, we’re sitting tight and waiting for news. If another day passes, we’ll flick the switch on our alternate option and you guys can start sending to your AOL recipients. More news here shortly…

UPDATE 21/7: We’re back! You can now send any campaigns to your AOL recipients without fearing any bounces. In fact, this incident has only reinforced our AOL whitelisting status.

Thanks so much for your patience. We’ve learnt a lot from this experience and have put a lot of new measures in place to help combat any similar situations in the future. Finally, a big thanks to Robert at AOL for his dedication to getting to the bottom of the problem at their end.

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