A few hours ago we flicked the switch on a big server upgrade including a significant hardware boost and a brand new database server. Unfortunately the process hasn’t gone as smoothly as we had hoped and something that should have taken 5 minutes is going to take much longer.
At this stage, it’s very unlikely that we’ll have Campaign Monitor up and running before 6pm (CDT) this afternoon.
We can’t apologize enough for this, and please rest assured that we’re doing everything in our power to get things running smoothly again. We’ll post updates here the moment we’re back online and you can access your account.
UPDATE – 12.45pm (CDT)
All sent campaigns should be displaying and working fine now. Link tracking is currently disabled but we’ll switch that on soon. In the mean time though, your recipients won’t notice a thing. We’re now working on your subscribe forms and will post here as soon as they’re back online.
UPDATE – 1.25pm (CDT)
OK, subscribe forms are back online now. This means your campaign recipients and any subscribers are no longer affected by this outage. Link tracking is also back online and we’re now hard at work getting the application itself available
UPDATE – 4.45pm (CDT)
We’re making plenty of progress bringing the application back online, but it looks like we won’t make our self imposed deadline of 6pm (CDT). As it’s coming to the end of the business day for many of you, we recommend waiting until tomorrow to get any campaigns out.
A hardware problem managed to corrupt some recent data, so we’re treading carefully to restore this problem before we open the application up again. It’s tough to give accurate estimates on when this will be complete but we don’t want to promise any less than 6 more hours (12am CDT). As usual, we’ll be posting here the moment you can access your account and thanks again for your patience.
UPDATE – 2.00am (CDT)
Right now it looks like we’re less than 2 hours away from bringing the application back online. All of our hardware issues have now been resolved and we’re tying up loose ends before flicking the switch back on. Thanks for all the kind words we’ve been receiving too, your understanding is very much appreciated. More news to follow real soon…
UPDATE – 6.40am (CDT)
WE’RE BACK! Access to all accounts has been re-enabled and all the queued campaigns are getting delivered as I type this. We’ll be closely monitoring everything, but please feel free to access your account. We can’t thank you guys enough for the kind words of support and patience as we got to the bottom of this issue. We’ve seriously got the best customers in the world.
UPDATE – 8.20am (CDT)
While the application is back online and fully operational, the hardware failure did mean that a portion of our customers data needed to be restored from a very recent backup. Unfortunately this meant that anything added to those accounts during this window was lost. We’ll also be restoring some data to these accounts to fill in some of these gaps over the next 12-24 hours.