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We’re currently experiencing problems delivering some campaigns to your AOL subscribers. We’ve been in talks with the AOL postmaster since the issue was identified and are hoping to have the issue resolved as soon as possible (the big guys aren’t the most nimble unfortunately).

In the mean time, we’ll be delivering all your campaigns as normal, but holding off sending your emails to your AOL recipients until they can guarantee the issue is resolved. We’ll be posting an update here the moment they can give us that confirmation.

Update (6pm US EST): We’ve just had confirmation from AOL that they’re aware of the issue and are resolving it now, just waiting for a final confirmation and green light. More here soon.

Update (7.20pm US EST): The issue has now been resolved and we’ll be resuming delivery to your AOL recipients in the next 24 hours. Thanks for your patience.

  • John

    Thanks, David. It would be helpful to know when these problems first started, or you became aware of them. Were they in existence on 24 Nov?

  • Chris Harrison

    I feel your pain. We were blacklisted somehow by AOL. (Never could determine why, nor would AOL tell us.) Good luck getting it taken care of.

  • Dave Greiner

    Thanks for the support Chris, we’ve just had confirmation that they’re aware of the issue and are resolving it now.

    John, this issue only started late on the 29th, so it wouldn’t have impacted any campaigns sent prior to this.

  • John

    Thanks, Dave. AOL is on a different planet – grin. Glad you got it sorted.

  • dirk

    AOL is blocking all emails from us sent by CM. Is AOL still an issue?

  • Dave Greiner

    Dirk, we’re not experiencing any delivery issues that we are aware of. If you are having problems, please get in touch with support and we’ll look into it for you immediately.

This blog provides general information and discussion about email marketing and related subjects. The content provided in this blog ("Content”), should not be construed as and is not intended to constitute financial, legal or tax advice. You should seek the advice of professionals prior to acting upon any information contained in the Content. All Content is provided strictly “as is” and we make no warranty or representation of any kind regarding the Content.
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