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Just under 8 hours ago (at around 1am Sydney time) our payment gateway decided to go offline without notice. Because we don’t charge you until you actually send your campaigns, this meant that no campaigns, either scheduled or being sent immediately could be delivered.

After working with them for the last few hours, we’ve just received word from the gateway that the issue has been resolved, and can confirm that your campaigns can now be delivered. We realize this situation is completely unacceptable.

Please rest assured that we are now accelerating our plans to move to a new payment gateway (it was happening later this month, but will now happen a lot sooner). We are also looking at extending our monitoring system to ensure we’re alerted about a payment processing error and are also looking into adding a layer of redundancy to our payment processing to ensure you’re never bothered by something like this again.

Of course, I realize this explanation does nothing to curb the frustrations you and some of your clients must be feeling right now. If you feel you were significantly impacted by this issue, please get in touch with support and we’ll credit you for the cost of the campaign you were delayed in sending.

This blog provides general information and discussion about email marketing and related subjects. The content provided in this blog ("Content”), should not be construed as and is not intended to constitute financial, legal or tax advice. You should seek the advice of professionals prior to acting upon any information contained in the Content. All Content is provided strictly “as is” and we make no warranty or representation of any kind regarding the Content.
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