Earlier this month, Gmail made a widely publicized announcement about the unsubscribe button which now appears in the header of your email marketing campaigns.
But hype aside, what does the unsubscribe button really mean for marketers like you? And how do you best address it in your email marketing strategy?
We took a deep dive into our data to bring you a genuine overview of what the unsubscribe button is, whether it has actually increased unsubscribe rates and what you can do to make the most of the situation.
The evolution of the Unsubscribe button
The unsubscribe button has actually been offered by Gmail since 2009, but instead of being included in the main header was only offered when someone clicked the ‘Report Spam’ button.
Then, in February this year Google quietly rolled out an update that put the unsubscribe button directly in the header of the email. However, it was only a Beta release at this stage and was only available to a select number of users.
Finally, at the beginning of August Google rolled it out to all users and announced it on the Gmail blog. With this release, the unsubscribe button now sits at the top of all emails that contain an unsubscribe link somewhere within the email.
Has the new unsubscribe button actually increased unsubscribe rates?
In order to understand the true effect of the unsubscribe button, we took a deep dive into our databases to see whether, on aggregate, there has been an increase in unsubscribe rates. We looked specifically at the unsubscribe rates of Gmail users dating back to January 2014.
Here’s the data:
|Month||Emails Sent||Opens||Unsubscribes||Unsubscribes to Sends||Unsubscribes to Opens|
As you can see, there hasn’t been any significant increase in unsubscribe rates since Google rolled out the unsubscribe button at the beginning of August. While the unsubscribe percentages were up slightly, it isn’t anything outside of the normal variation we’d expect to see on a month to month basis.
That being said, it is only early days and not every Gmail user reads technology and advertising publications, so there’s a good chance awareness is still low and adoption across the wider user base is likely to take some time.
How the unsubscribe button really affects email marketers
While the press have made it seem like doomsday for email marketing, there are a number of reasons why it’s anything but:
- The impact on your subscriber base is likely quite small – Given that awareness and adoption isn’t widespread and that your subscriber base is likely using a variety of email providers and clients, the amount of subscribers actually affected by the change is likely smaller than you think.
- Fewer users will hit the Spam button – The new unsubscribe link is actually a replacement for the old button, which by default unsubscribed you from the newsletter and marked your emails as Spam. When consumers hit Gmail’s Spam button, it costs you a bundle in reputation points not just with Google, but with other providers like Yahoo and Microsoft as well. This reduction in reputation points affects your deliverability rate, so with fewer people hitting the old unsubscribe button and marking your emails as spam, you could actually see an increase in deliverability rates.
- The quality of your list will improve, making your email marketing more effective – Even if you do see an increase in unsubscribe rates, there’s a very high chance that it’s from people who didn’t particularly want to receive emails from you in the first place and were probably deleting or just letting your email sit there unopened anyway. By not having them on your list, you’ll likely see the cost of your email marketing initiatives decrease and the open rates and general effectiveness increase.
How email marketers can address the changes
There will always be technology shifts and platform changes that email marketers need to address. However contrary to what some might say, email providers like Google aren’t out to destory email marketing. Instead, their goal is to create the best possible experience for their users.
The best way to avoid being affected by changes companies like Google make is by focusing on giving your subscribers a great user experience as well. Here’s 3 fundamental ways to do just that:
- Build your best list – Take list management seriously and make sure you understand the laws and best practices around permission. Using confirmed opt-in on your lists is an easy way to make sure you’re getting this right.
- Send great content at reasonable intervals – Avoid just emailing your users for the sake of keeping in touch. . We get great response rates from our own email campaigns because we put a lot of effort into making sure the content and design is top notch.
- Make your email campaigns beautiful – When we redesigned our blog subscribers email, we got a 127% increase in click-throughs. By putting extra effort into the design of your emails, you can increase your click-through rates which in turn increases your reputation with email providers like Google, and ensures your campaigns continue to be effective regardless of the changes they make to their platform.
Contrary to popular belief in the media, the Gmail unsubscribe button does not spell doom for email marketing.
If you’re still concerned, then take the necessary steps to now to clean up your email marketing initiatives. If you follow permission best practices and make sure you send relevant content, then you have no reason to fear changes Gmail might make now or in the future. If anything, the changes will likely benefit you as they continue to eliminate the clutter and leave room for the best campaigns to get people’s attention.
How do you feel about the new Gmail unsubscribe button? Do you think it’s a good thing for email marketers? Or is it going to decrease the effectiveness of email marketing?
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