Straight to your inbox
Get the best email and digital marketing content delivered.
Join 250,000 in-the-know marketers and get the latest marketing tips, tactics, and news right in your inbox.Subscribe
A completely open source content management platform, Drupal is a popular choice for large scale, flexible websites. A key feature of Drupal is the ability to add on modules, plug in code that extends the core functionality to do any number of different things. Sydney based Campaign Monitor user Stephanie Sherriff has written a cool Drupal module to integrate Campaign Monitor newsletter signups with your Drupal website. Stephanie describes it in this way: a fairly simple module that just adds the ability to subscribe and unsubscribe from a newsletter using the API. It also creates a page that displays prior campaigns Here is how the module’s configuration page looks in Drupal: Once the module is up and running on your site, you can place the newsletter signup easily, creating something like the form shown here. If your site visitors are logged in, then the form will even be pre-filled for them using the details from their user account on your website. This could be an excellent way to grow your list, and also something to implement on websites you are building for your clients. Stephanie is still planning some further improvements to the module, and we look forward to seeing those too. Visit the Campaign Monitor Drupal Module page to find out more, and to download it.
Now that you can automatically add Google Analytics tags to your emails, we wanted to remind you how you can easily edit the tags used for each campaign. Once you have setup Google Analytics integration (see the help topic) you will have an extra option when importing your HTML for a campaign. You can change the tag used for the source of traffic, and for this specific campaign. If you are using Analytics for yourself, you might use “Campaign Monitor” as the source, so you can tell which people came from your Campaign Monitor emails. However, if you plan to show the Analytics reports to your clients, it would be best to choose something more generic like ‘Newsletter’, or the name you use when rebranding the software. When you login to your Google Analytics account and browse by traffic source, you’ll see the name you set when sending the campaign: We recommend keeping the source the same for each campaign you send so you can easily see an aggregate for all Campaign Monitor campaigns in your Analytics account. Of course, you can also tweak the campaign name tag to make things easier to recognize too – for example, to remind you this was the campaign where you changed the subject line, or sent later in the day. That can make it easier to understand the impact changing different elements has on your eventual results. Let us know if you have any of your own Google Analytics tips and tricks for use with Campaign Monitor.
We often get asked by Campaign Monitor users how they should charge their clients when they send campaigns for them. The Campaign Monitor model is simple – we charge you based on our simple pricing model, and leave charging your clients up to you. Here is a few of the ways that other Campaign Monitor customers charge: Per campaign charges passed on to your client – the simplest way to go, you just add some fixed or variable to the price you pay us for each campaign, and charge your client that. A pseudo monthly fee – if you have clients who send roughly the same amount of emails every month, you can calculate a monthly charge that will give you pretty consistent income. Frontload a charge for template design – Some customers will charge a large amount for the template design and then just charge at cost price for the actual sending. A retainer model – If you do other consulting for your clients, you might build their email costs into your normal consulting charges, rather than splitting it out. You might have a different model for each client, if it makes sense, or for simplicity handle each client the same way. I’m sure that there is a lot of other interesting ways to handle pricing, so leave a comment with your ideas!
<!––> The growth of services like YouTube and Vimeo, and the availability of cheap video cameras and editing software has created an explosion in the use of online video. Your clients will start asking you soon if they can put their video into your emails, if they have not already. So can it be done? The answer is “no, not really”. Technically, videos just don’t work in email – most of the video players use Flash, which won’t play in your email client. That’s probably a good thing in reality, because email inboxes are already very crowded and busy, so adding even a genuinely fascinating video is not going to be welcome. However, email can be an excellent way to encourage people to visit your website and watch a video. Instead of trying to embed it right in the email, just take a static screenshot, and link that to your video page. This really works – in the recent Email Standards Project newsletter, we did exactly that for our Gmail Appeal video (see the image above). We linked the screen grab, as well as providing a text link in a couple of other prominent places. In our reporting, we can see that the screen grab was clicked on more than 5 times as often as the text link. People love to click on images, particularly images that look like they do something. This is a really simple technique, but it can be a great way to convince your clients not to keep trying to embed the videos directly.
Recently we mentioned our Google Analytics integration, which is excellent for keeping up to date with what your subscribers do after they read your emails. How about knowing when people signup to your lists though? You can already grab the new subscribers RSS feed (find it at the bottom of each list’s details page in your account), but today we’ve spotted a great way to keep an eye on your lists, while watching the rest of your sites vital statistics. Campaign Monitor customer Mark J Reeves has developed a plugin for Shaun Inman’s popular Mint software. Mint is a tool for seeing recent page visits, referrals, searches and all kinds of statistics about your website right now. We use it ourselves on all our sites. With Mark’s plugin (called ‘Peppers’ in Mint terminology), you can see a list of people subscribing to a specific list in the last 24 hours. All you need to do is plugin your API key and ListID to get started. Checkout the Campaign Monitor subscribers Pepper to download it. Thanks go to Mark for his development, it looks like he has plans to do more in the future.
If you’ve been keeping up with the Email Standards Project you will know about our Project Gmail Grimace, where we asked designers to send us photos of themselves experiencing the frustration of designing for Gmail. We gathered them all together, and created a short, fun little video to try and get the attention of the Gmail team. That video has been posted today, and we’d love for you all to go and check it out. If you would like to help spread the message of the Email Standards Project, this is something you might blog about very easily, or send your designer friends too, it all helps. Watch the 2008 Gmail Appeal video.
Not long ago, spam was reasonably easy to define as unsolicited commercial email. Advertisements for things you never asked about, email from companies you had never heard of. Offers to increase the size of various parts of your body and claims of missing millions, yours for the asking. However, as the amount of email we are all receiving continues to grow, our tolerance level for each individual email falls. The definition of spam seems to be changing to something more like that old definition of ‘art’ as “I know it when I see it”. We’ve posted before about ISPs using a broader definition of spam, measuring not just permission but relevance. A recent survey by Q Interactive and MarketingSherpa has confirmed that this is a growing definition, not just for ISPs but for individuals. “underscoring consumers’ varying definitions of spam, respondents cited a variety of non-permission-based reasons for hitting the spam button, including “the email was not of interest to me” (41 percent); “I receive too much email from the sender” (25 percent); and “I receive too much email from all senders” (20 percent).” From an email senders perspective, this can seem unfair: We gather permission legitimately, they know who we are, and yet they still push the spam complaint button. Features like the Hotmail unsubscribe button can make it easier for people to get the result they want (less email) without having to accuse a sender of spamming, but until they become more common, we all need to be wary. It’s not good enough to have their permission, you also need to put yourself in your subscribers shoes. They signed up for information about one of your products, but does that mean they want email about your other products? Not necessarily. Also, making sure that you send emails soon after signup, and consistently can help subscribers remember who you are. If they do not get an email for 6 months after visiting your booth, it’s easy for them to call it spam. Finally, a clear permission reminder and prominent unsubscribe link will make it easier for a subscriber who is no longer interested to unsubscribe rather than reach for that spam button. As part of our approval process, we try to make this clear. If we hold up your campaign to check on the relevance of your emails, we are trying to help ensure you don’t end up with spam complaints, even if you are not sending unsolicited email. How do you define spam personally? How do these findings fit with you as an email recipient, and as an email sender?
The collection of great gallery entries keeps growing. Use them for inspiration when you need to spark an idea for your next design. Subscribe to the email design gallery’s RSS feed to see them all.
If you’re an experienced Campaign Monitor user and a regular reader of this blog, then you probably have a pretty solid idea of what makes a ‘good’ HTML email. If you need a refresher, or you are looking for a good introductory article, then read on. Over on SitePoint, which is a great resource for web designers and developers of all kinds, I’ve got a new article live. It’s called The Principles of Beautiful HTML Email and it covers the core principles of designing for email vs designing for the web. I want to give a special mention to some Campaign Monitor users (and their clients) who have been previously featured in our gallery and are examples in the article. Zurb Threadless Recycle Now WWF Future Makers HIVE Inside Packaging Please do check the article out, and consider bookmarking it for later to send it to that designer who still sends emails as one big image, or to your client who wants you to send them! Read The Principles of Beautiful HTML Email at SitePoint
Some important news if you send to a lot of mobile subscribers, or view emails on your own Blackberry. While existing Blackberry devices and software only support plain text email rendering, RIM has announced that an upcoming software update will add HTML and rich text support to the platform. HTML and Rich Text Email Rendering â€“ BlackBerry smartphone users will be able to view HTML and rich text email messages with original formatting preserved including font colors and styles, embedded images, hyperlinks, tables, bullets and other formatting. It is not yet clear whether this will be optional, allowing Blackberry users to select their desired format, or whether HTML will always be shown when available. In any case, sending multipart text+html will always be the safest option. The update is set to be released in ‘the first half of 2008’, and once it becomes available we plan to run our normal HTML/CSS rendering tests and post here about the results. Of course, if you do know your audience is mostly mobile, then you will want to ensure your emails are shorter, to the point and simpler than you would typically do for a an audience using a desktop client. A mobile context is very different, and even the type of content itself may differ considerably – information that is useful when at your desk may be pointless when sitting on a train or in a taxi. Are you looking forward to HTML on your Blackberry? Or do your clients send campaigns specifically written for people on the move? Leave us a comment.
As we revealed last year, we have some pretty good prizes lined up for the Campaign Monitor customer who sent (in our judgement) the best Christmas email. We were looking for a balance between creativity, design and practicality, for an email that works under the constraints of email clients, like image blocking for example. We saw a lot of good efforts, and sadly still a lot of emails that were just one big image, but a few emails really stood out to us, and we’ve showcased them below. Grand prize winner: Good Creative Congratulations to the team from GOOD CREATIVE who have walked away with this year’s prize. We loved the unique approach to a Christmas tree and the strong visual layout. Since there is actual text (not just images) in the email, it still holds together with image blocking on, and the content of the newsletter really sends a clear message about the agencies values. Well done! We’ll be in touch with the team shortly to arrange for their prizes: An iPhone A $100 Threadless voucher 50,000 Campaign Monitor email credits (that’s $500 worth) I’m sure they’ll have fun splitting that lot between them! Honorable mentions We’ve got three great emails to mention here, and the people behind each one will be receiving a solid chunk of email credits and a Campaign Monitor t-shirt of their choice. Pixel Magic From across the sea in New Zealand, the Pixel Magic team have created an email better suited to the decidedly non-white Christmases we have down under. A simple design that works really well, and does not try too hard and overwhelm the message. A great example of effective email design. Aegean Airlines Extra points for effort and bravery go to the creators of this plain text Christmas email for Aegean Airlines. Taking us back to the glory days of ASCII art, this email looks painstakingly constructed. We wonder how consistently it would render, but the idea is great and well executed, and it’s particularly interesting for such a mainstream product. 3blindmice From Sydney local Ben Manson, this fantastic design is almost all text. We love the right alignment, and particularly the way Ben has used custom fields to personalise his message for each client. Who doesn’t love a mouse in a Santa hat? Well done Ben. We’ll be in touch with all our winners very soon, and congratulations to you all. Thanks also to everybody who entered by using Campaign Monitor during this holiday season, and we hope to see you all back again next year with even better campaigns. We really appreciate your creativity and your business. Stick with us through 2008, we’ve got plenty of things lined up for you all!
Join 250,000 in-the-know marketers and get the latest marketing tips, tactics, and news right in your inbox.Subscribe
From Australia to Zimbabwe, and everywhere in between, companies count on Campaign Monitor for email campaigns that boost the bottom line.Get started for free