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After a marathon project, the new Campaign Monitor is finally here! It’s been months long, and a lot of listening, planning, design, effort, sweat and takeaway Thai food went into making it happen. Now that it is finally live, we’d like to introduce you to Campaign Monitor again, and cover some of the common questions.

What’s new?

The biggest thing is of course the merger of the old Campaign Monitor and MailBuild into one product. That means you can now choose for any client whether to send for them, give them access just to reports, or subscribers, or let them send their own campaigns.

This has been a very popular request for some time, so thanks to everyone who let us know what they wanted! For MailBuild customers, the launch has brought along with it all those features of Campaign Monitor you have been coveting, like design and spam testing and authentication.

You’ll find new reporting, better subscriber management and more as you start using Campaign Monitor in earnest. We’ll post more about the new features over the coming weeks.

I’d like to thank…

While the entire Freshview team put in a huge effort, we did not do it alone. An official ‘double thumbs up’ award goes to the super talented Jesse Bennett Chamberlain for the spectacular design of this very website.

Taking the design and turning it into a living breathing website are fellow Aussies Wayde and Leevi from Newism, who we can’t recommend highly enough. Their ExpressionEngine implementation is a joy to use and their front end coding of the highest quality.

A couple of FAQs

While this launch was by most measures trouble free, there are a couple of common questions we can help with:

Can I merge my Campaign Monitor and MailBuild account?

Although we would have loved to make this possible, lots of research indicated it just would not be feasible. We’d advise you to choose one account for all your future usage, and keep the other for historical data. We’ll never expire your old reports. You can of course export your subscriber lists at any time for importing into your other accounts.

Ah! My lists and clients have disappeared!

Don’t panic! If you log in and suddenly don’t see some of your information, it’s just that you had more than one account in Campaign Monitor or MailBuild (or both). If you had a MailBuild account, just continue to log in from your site address you’ve always used. If it’s a Campaign Monitor account, use our login page, but don’t enter a site address. You’ll be prompted to set up your new site address for that account next.

What’s next for Campaign Monitor?

Once we’ve made sure that things are running smoothly (and the team has had a nice cup of tea and a good lie down) we’ve got some pretty cool improvements planned. You might have noticed things have been quiet on the feature front for a while, and now you understand why.

We’ll be changing that soon enough, getting stuck into some of the things we’ve been wanting to add for ages. We always love to get your feedback, so drop us a line or leave a comment because now would be the perfect time to be heard.


Thanks so much to everyone who has been patient while we had downtime this weekend, and while we had to turn down really great feature requests to focus on this upgrade. We hope you’ll find that it was all worthwhile. We’re looking forward to sharing a big 2009 with all of you.

  • Adam Fitzgerald

    Congratulations guys. A great effort to get this over the line and within the specified time frame. Have next weekend off ;)

  • Wayde Christie

    As we’ve said many times in the last few months, it has been an absolute pleasure guys. I can honestly say that this has been the best web project and client experience we’ve had, bar none.

    Your team are pros, you’ve all been super-helpful, and we’re looking forward to a great relationship in future.

    I know you don’t need it, but on behalf of Leevi and I, I wish you all the best of luck in 2009 and beyond. Looking forward to sharing a beer at this year’s WebBlast too.

    Now hurry up and let me add custom colours to my admin! ;)

    Cheers guys, and thanks again.

  • Hamish Stevenson

    Great work guys!

  • AdamJ

    Nice work guys, as a new user of mailbuild, I and my clients thank you!

    Also, great work on the new site, awesome design

  • Cindy Fox

    Excellent! I love the new look and interface! I’ll try to think of some new clients to bring to the table. Great product and always a pleasure to deal with your people!

  • David T.

    Congratulations! I love the new design, great job!

  • Diane

    Nice work. However, printing from the reports page is terrible. They used to print looking just like they did on the screen. Now they print looking horrible and are hard to read once printed.

  • Dave

    Great job. The new service is a big improvement.

    Is the API integration still a work in progress? All of my flash forms that once worked with MB are now playing up. :(


  • David Greiner

    Thanks everyone, glad to hear you’re digging the update.

    @Diane, we’re working on a new and much improved reports export which we’re hoping to release soon. This will make printing your campaigns results nice and easy.

    @Dave, all API functionality should be backwards compatible, so if you’re still having problems please get in touch.

  • Armistead Booker

    Bravo, Freshview Team!! Can’t wait to welcome my clients into the new digs… and bring some excited new clients on board. Now take a well deserved holiday, my friends! :)

  • Sharaf

    It looks fantastic. I really like the new interface, the reports and testing in different email applications. Thank you!

  • Gary Shaw

    Well done Freshview, A superb upgrade can’t wait to see what’s coming next. Cheers!

  • David Smith

    Jessie rocks. What an awesome design,

  • Jesse Bennett-Chamberlain

    Thanks for the official “double thumbs up” award!

    I’ll have to echo Wayde’s comments, this was definitely an amazing project to work on… and the Freshview team was an absolute pleasure to work with. Huge congrats on the re-launch. You killed it.

    Thanks to Newism as well for doing such a good job preserving (and improving) the psd’s I handed over. Amazing job.

  • Mark

    Hi all,
    Love the new layout and in particular love the ability for clients to upload their own HTML layouts when creating a campaign.

    Rather than us copying all your guides to creating templates, personalisation and other useful info for clients into our own site… is it possible to add this to your “white labeled” help for logged in users?


  • Mike Bowzeylo

    Just finished tweaking my account after the upgrade and had a really good look around! Wow… you guys put a lot of elbow grease into this and it really shows. Super impressed with everything from the design and layout to the new goodies you’ve added and overall improvements in workflow.

    Congratulations FreshView team, you’ve done a fantastic job. My hat’s off to you.

  • James

    The new campaignmonitor is fantastic. Good job everyone. The biggies thing missing if you ask me is the ability to export campaign reports for presenting to clients that don’t have access to the CM.

    Many of my clients that manage their own templates and campaigns still need to present stats to their bosses….

    looking forward to the next batch of feature updates.

  • David Greiner

    Thanks again for the kind words guys, makes the hard work so worth it. James, we’re working on a much improved report now that we hope to push out this year. It will be a big improvement on the last version and be much more “boss friendly”.

  • Math

    Wow, wow, wow! Will show this tool our MarCom Department.

    Go on with this!

  • Renix

    Thanks for the free html email templates :)

This blog provides general information and discussion about email marketing and related subjects. The content provided in this blog ("Content”), should not be construed as and is not intended to constitute financial, legal or tax advice. You should seek the advice of professionals prior to acting upon any information contained in the Content. All Content is provided strictly “as is” and we make no warranty or representation of any kind regarding the Content.
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