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The feedback so far on our new editor and template language has been nothing short of phenomenal. We’ve managed to save a life, cancel travel plans, and caused grown men to dribble. Not bad for week one.

During this time we’ve also managed to push more than 50 new features, bug fixes and improvements thanks to your feedback. While we’ve got plenty more in the works, I wanted to highlight some of the more interesting changes we made and also say thanks to everyone for their patience as we rolled these out.

Expandable WYSIWYG editor

While the shift to a vertical split for the editing window makes a lot of sense for letting you see your email as you build it, it also means we had to sacrifice some width of the WYSIWYG editor. This wasn’t a problem for most customers, but there are lots of you who send fairly lengthy emails, and the default was too small.

The WYSIWYG editor now automatically adjusts in size based on how much content you’re adding for that item. It stays small for most of you, but expands to a large size if you’re writing loads of content.

The standard size with little content


The expanded size with lots of content


We’ll continue to tweak the sizes and default behaviour to get the perfect balance, but feedback so far has been really positive.

Sticky save button

Now that you can have an unlimited number of items in each repeater and the WYSIWYG editor can expand with lots of content, it’s easy for the “Save changes” button to disappear below the fold. To avoid this, we’ve made the save and cancel buttons sticky.


The buttons stay at the bottom of your editable fields, but as soon as the size of those fields is greater than the height of your screen, we stick the buttons to the bottom of your screen in a layer above the editor so they are always available. This is also great for any clients that might be working on low resolutions. You can resize your window to see this in action.

Delete all items in a repeater to hide it

While this was available in the old editor, it wasn’t included in the initial release of the new version, and, well, everyone noticed. Before we added support for the awesome new layout tag, turns out lots of you were adding a range of repeater designs that could be easily deleted from the email if you didn’t want use them.

It was a handy hack, and we’ve updated the new version to work the same way. Now, if you delete all items in a repeater, we’ll remove all traces of it and simply show an “Add New” button.

Cleaner copy and paste

One of the more frustrating parts of the old editor was the annoying popup we displayed whenever you guys pasted new content. The idea of this was to clean all unnecessary formatting (such as those from Word docs) before adding it to your email. The problem was it was a horrible three step process.

We turned all of this into a one step, hidden process in the new editor. Whenever you paste new content, we clean it for you automatically and add it to your email. We’ve since added more smarts to this cleaning process to make sure no unwanted formatting gets through, and the email still looks as intended no matter what a client throws at it.

The only downside to this slicker approach is that we’ve had to remove the Paste option from the right click menu in the WYSIWYG editor. There are some fairly technical reasons behind this, but there was no way to include this without reverting back to the ugly popup and three step process. Instead, we recommend telling your clients to use the Edit menu in their browser, or a good old keyboard shortcut to paste their content.

Goodbye, IE6

It may come as a surprise to many, but the older editor worked in all browsers all the way down to IE6. Given the UI improvements we wanted to make with the update and the ridiculously small number of customers still using it, we made the call to cut support for the 11 year old browser. Like Microsoft themselves have said, friends don’t let friends use IE6. If a client is in the nasty position where they can’t update their browser, they can always install Google Chrome frame and the editor will then work nicely for them.

Free templates updated to the new language

Along with a great new design from our newest team member Pete Usborne, our 100+ free email templates have all been updated to the new template language. If you’re looking for some inspiration for your next design, or a nice baseline to build from, these templates are the best place to start.

Thanks everyone

The editor update was a big undertaking for us, and it was a huge challenge to build something that would automatically work with the hundreds of thousands of templates you’ve all imported over the years. While almost everyone had a smooth experience, I wanted to personally thank those that did spot a problem and worked with us to help get to the bottom of it. You guys, along with the crazy hard working members of the CM team, have been amazing.

We’ve got more updates and improvements coming out for the editor soon, along with some other big new features I think you’re going to love.

  • Chr1s

    Hi David…. I got customers calling that do not see the buttons “Cancel” and “Save changes” buttons below the editor. I can’t see them myself either (IE, Chrome, FF).

    Strange thing is: my colleague DOES see those buttons…

    Wazzup? ;-)

  • Chr1s

    UPDATE *** The problem only occurs on our custom domain. On the xxx.createsend.com domain everything works fine **

  • Chr1s

    Just realising now that it’s probably night time down under, so I mailed support about this.

  • Ros Hodgekiss

    Hi Chr1s, we’re really sorry about this glitch earlier while we were making some updates. Our team has been working on the issue this evening and I’m happy to say that it’s now fixed. Let us know if you see anything unusual, but with luck it should all be a-ok.

    Thanks for your email – you should have received a reply from us, as well :)

  • Peter Ripley

    Hurrah for the big update and hurrah for staying on top with the incremental updates.

  • Kevin Medeiros

    It would be a useful feature to have a highlight a content block when you hover over an editable region, sort of like Firebug does when you inspect an element.

    I ran into a few instances where other users I was training clicked on the wrong editable area because it wasn’t very clear which edit button was tied to which block of content. Food for thought…

    Great job on the upgrades!

  • Melanie Burke

    Hi there

    We have a client experiencing problems when using IE7 where the link to ‘remove image’ is hidden behind the ‘save changes’ button. I’d attach a screen grab but I can’t attach here.

    I know you’ve said you are not supporting IE6 but are you still supporting IE7.


  • David Greiner

    Hi Melanie, we’ve tried to replicate that problem at our end on IE7 (which we definitely support), but everything looks OK to us. Could you please get in touch if you’re still seeing the same issue.

  • Chris

    I love the new editor and have already put it into practice. There is however one element I would love to have seen in the site.

    I create a number of templates for my clients and in the template their contact details appear as part of most footers. These are constants and only require periodic updates. This requires I edit and upload them each time they need to be updated. Is there no way there could be an edit function in the template management page that allows the template to be updated in the editor. This would mean the template only had to be uploaded once.

  • Rod Murray

    Sorry, but how do I get to the new editor. I don’t see it at all, just the code editor.

  • Sarah

    Hi there,

    My client is having trouble copying and pasting their text into the new editor and then trying to save it. I tried it myself and it worked fine. But she says it won’t allow her to save it after she pastes the text in.

    Any ideas? Have you heard of this happening before? We’re both in Firefox. I am waiting on her response, but I believe she is on a PC.

  • Sarah

    *Update* – Firefox on a PC and she’s copying and pasting directly from a past email.

  • Sarah

    *Update* – I replicated the bug myself. She’s copying text from a repeater on the right and pasting it into the editor. Then to get it to save, I have to click on save about 5 times or so before it will actually save.

    Can this bug be looked into?

  • Illimar

    Hi, I am facing horrible jumping with the new editor. It seems that the editing textarea is constantly showing/hiding the vertical scrollbar when editing the text. It’s just almost impossible to use.

  • David Greiner

    @Sarah and @Illimar, please fire an email to us with the details of the template and draft you’re having these problems with and we’ll get to the bottom of it for you right away.

    @Rod, to use the editor you’ll need to import a template first. You can build your own from scratch or check one of the 100+ free ones we have available.

  • Steve Coates

    I love CM but find the new editor really frustrating to use. It’s too narrow and I have also had the ‘jumping’ issue on a couple of templates. Please please let us make the editor wider.

  • Sol

    I have two customers that say they hate it ! Sorry, but that’s their feedback.
    I am trying to hold them over until it’s improved.

    Also, I’m disappointed that it was released with barely any notification.

    I would have like time to email my customers to let them know about it, instead, the first I knew about it was when a customer called me to ask how to use it !

    And before you reply telling me I wasn’t looking at the updates, I’m subscribed and I use CM every couple days …. hard to see that I must have missed the notification ?

    Sorry, but overall, I think this has been rushed out without enough testing / notification.


  • Hendrik

    Hi Campaign Monitor

    Firstly, thank you for all your hard and progressive works :)

    At the moment I also have an issue with a client… well actually she is a bit irate, so I’m seriously hopping that you can give me some assistance.
    She is using Internet Explorer 9 on Windows 7.

    … She is able to open the editor, click on an edit button to begin editing the template, able to place the content (written or paste), but when it comes to seeing it in the template or saving it… nothing!
    She has the latest IE9 and the javascript is turned on.

    Can you please let me know what the problem could be, or is there a workaround for this issue.
    Your haste in this matter would be greatly appreciated.
    Look forward to your reply.


  • Ant Hodges

    Great update, but when I was away in holiday I realised I hadn’t scheduled my weekly newsletter – I got the ipad out and when to create one and send it, by the WYSIWYG editor would not work… Whoops!

This blog provides general information and discussion about email marketing and related subjects. The content provided in this blog ("Content”), should not be construed as and is not intended to constitute financial, legal or tax advice. You should seek the advice of professionals prior to acting upon any information contained in the Content. All Content is provided strictly “as is” and we make no warranty or representation of any kind regarding the Content.
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