At Campaign Monitor, customer success is a core value of our company. As our product evolves, we’re constantly looking for new ways to support customers and their email marketing pursuits.
Earlier this year, we conducted a study to research additional services we could offer to provide even more value for our customers. The most popular feedback was related to training, best practices, and channels to interact with our support team.
To meet these needs, we’re introducing a Premier Plan, a new edition of Campaign Monitor with brand new features that are all centered around customer support.
Phone support from our experts
The Premier Plan is all about a more personal support experience. As our customers do more sophisticated things with their email marketing, there are some requests and issues that benefit from a more personal and high touch interaction. For these types of support requests, Premier Plan customers have an exclusive phone number to reach our team of Campaign Monitor experts so they can get instant, personal support from our email experts.
Dedicated customer success resources
Along with a direct line to our support team, we wanted to give customers an ally for their email marketing, so we’re matching up a member of our Customer Success team with each Premier Plan customer. This dedicated Customer Success Manager will partner with you to understand your email marketing goals and help create a roadmap to get there. Additionally, they’ll provide training on Campaign Monitor features and will be a resource for email design best practices.
Get started with Premier Plan
We’ve been testing the Premier Plan for a few months with a small group of customers and we’re excited to make this plan available for all of our customers today. It’s super easy to log in and upgrade right from inside Campaign Monitor. We’ve put together a few FAQs for customers and you can reach out to our sales team to learn more about all the Premier Plan has to offer.