Supporting the success of our customers has been a priority for Campaign Monitor since the very beginning. From our 24/7 worldwide customer support to the plethora of helpful blogs and resources – we’re passionate about providing our customers with the human help and technical tools they need to be successful. We consistently get rave reviews about how nice it is for brands to have reliable access to human support, which is why we are upping the ante and investing even more in our customer success teams.
Today we’re excited to announce a completely new set of Expert Services, providing Campaign Monitor customers with even more strategic support to amp up their email marketing and automation. Whether you need advice about growing your audience or guidance on deliverability best practices – our Expert Services have you covered.
Here’s a sneak peek into the details of our new packages:
Hit the ground running with a Quickstart package. The Quickstart package is an additional, one-time service that provides all the support you need to set your email marketing program up for success, fast. We’ll help you build a roadmap to launch, set up your account, provide personalized training, and even do an initial assessment of list health to get you started on the right foot.
Ensure every email lands in the inbox with Deliverability services. Our Deliverability Support is an annual service that is dedicated to landing your email campaigns in the inbox. Our team of experts will work with you to keep an eye on key delivery metrics, share best practices and make specific recommendations to continuously improve your overall email marketing performance.
Partner with a Customer Success Manager. A cornerstone of our Premier Plan is the dedicated partnership from our team of seasoned Customer Success Managers. They’re on hand to share best practices around email marketing and automation, including list management, integration setup, reporting and anything else you might need.
“We’ve been able to hit our list growth targets sooner than expected. Every time we’ve been ready to evolve our capabilities, the Campaign Monitor team has supported us with best practice advice and guidance. It’s always a pleasure working with Campaign Monitor.”- Southern Cross Austereo
Customer support has been a cornerstone of Campaign Monitor since we started the business over a decade ago. We’re thrilled about the success that our customers have already gained from our partnership, and look forward to even greater results with the support of these new Expert Services.