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New Feature: Keep Track of Your Unconfirmed Subscribers

If you’re using double opt-in for your subscriber list (which we recommend), you’ve now got the option of seeing which subscribers have completed your subscribe form, but haven’t actually clicked the verification link. Unlike single opt in, double opt in requires your subscribers to validate their email address before being added to your subscriber list. When a new subscriber completes the subscribe form on a web site, an email is immediately sent to the supplied address containing a verification link. To complete their subscription, that person must click the verification link. From today, you can quickly see if any potential subscribers have failed to take that final step and click their verification link. This is handy for spotting potential form entry errors like a mis-typed email address. This feature also helps to identify any potential delivery issues with your confirmation email. We allow you guys to specify your own from name, from address and email content for the verification email. Make sure you always use valid from details and avoid potentially spammy words in your email content.

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Improved Campaign Scheduling

We’ve just made a few small updates that should keep you schedulers out there happy. From today, as well showing the date, time and time-zone your scheduled campaigns will be sent we’ll also be including how far away that actually is from right now. So instead of seeing something like 1.55pm on Friday, 25th August (Central Time), you’ll also see about 4 days and 3 hours. This comes in especially handy for those scheduling multiple campaigns in multiple time zones. On top of this, we’ll also warn you when you try and schedule a campaign in the past. Previously we just assumed this was deliberate and sent the campaign immediately, now you’ll get a confirmation message just to make sure.

Blog Post

Turning off Link Tracking and Image Downloading

When you import your content into Campaign Monitor, we automatically download all your images and convert all your links so they can be tracked through the reports. Works well. Everyones happy. But, what if on the odd chance you didn’t want us to do that? What if you’ve got a dynamically created image that you want to be different for each recipient (perhaps using data you pass in through a custom field). Well we’ve just added a couple of simple attributes you can add to your code that let us know to leave certain bits alone. What do they look like? All you need to do is add either the cm_dontimportimage or cm_dontconvertlink attribute to your image or link tags. As a quick example, here’s the image tag in action: Turning off image importing <img src="http://www.myserver.com/filename.jpg" width="20" height="20" alt="alt text here" cm_dontimportimage> Turning off link tracking <a href="http://www.myserver.com" cm_dontconvertlink>this is a link</a> Although we don’t do any conversion when we detect these values, we do remove the cm_dontimportimage and cm_dontconvertlink values when we actually send your campaign.

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Slight Change to Subscribe Forms More Than a Year Old

Just under a year ago we made a small change to the Campaign Monitor subscribe forms to ensure they weren’t vulnerable to any nasty comment spam and other types of form spam. This was a pretty simple change and has certainly done the trick to date. Having said that, there are still some old school single opt-in subscribe forms out there, some of which are capturing unwanted and bad email addresses. To prevent these annoying spammers from filling your lists with unwanted email addresses, we’ve just added an extra step in the subscribe process that only impacts these older forms. This simple extra step is a small form that requires the subscriber to enter a 6 digit number, like the screenshot on the right. This way we can prevent spammy subscribers joining your list. How to avoid this verification step Again, this only affects older subscribe forms that were created more than a year ago and submit to the campaignmonitor.com domain instead of the cmail1.com domain. If you’re a customer using this older subscribe form code, we recommend updating it to the latest version available in your account. As soon as you do this, this second step will be removed and your forms will continue working like they always have. If you have any questions at all about this, please fire them our way.

Blog Post

Update: Unsubscribe Confirmation Page Improvement

We’ve just pushed a much requested improvement to our generic unsubscribe pages live. Whenever a recipient unsubscribes from one of your lists, the confirmation page now includes: The email address that was removed. A re-subscribe link so if the single-click unsubscribe link was clicked accidentally (it’s amazing how many people click it to “see what happens”), the recipient can re-subscribe to the list with a single-click. Of course, you can still use your own unsubscribe confirmation pages to keep the entire process transparent. If you’re keen to implement your own version of the re-subscribe option, check out this tip and this method in our API.

Blog Post

New Feature: Segment Your Email Addresses By “Contains”

Since we launched segmentation back in February, the most requested improvement by far was the ability to create a segment based on a wildcard or “contains” condition. We’ve been listening. As of today, you can now use the “contains” and “does not contain” clauses in the email address field to narrow your segments for even more targeted emails. For example, now you can send an email to all your recipient except those at Hotmail or target only those at educational (.edu) addresses.

Blog Post

Introducing MailBuild

You guys might have noticed the posts have been a little thin around here lately. Unfortunately, it’s not because we’ve been surfing in Indonesia. We’ve actually been hard at work on a brand new email marketing application called MailBuild, which is launching some time next month. Just like Campaign Monitor, MailBuild has been built for you guys – web designers and email marketers. But the similarities stop there. We’ve built MailBuild for those clients of yours that want to create their own emails and manage their own subscribers, but still send great looking emails. Here’s a quick screenshot to give you a taste of what’s coming. You can use MailBuild to: Create a separate account for each of your clients – which they can log-in to from your own site. Completely customize the app so it looks like your own tool. Like Campaign Monitor, it’s completely private label. Design great looking templates for your clients or re-use any from our growing gallery. Your clients can use MailBuild to: Create and send awesome looking emails in seconds with no knowledge of HTML – see this in action (1 minute, 6.3MB) Manage their own subscribers – we handle unsubscribes and bounces for them. Check out attractive reports on the results of their campaigns. The best part is, the pricing model will be just like Campaign Monitor, so you can easily charge your clients a marked up rate to use the software. We’ll be officially launching some time in July, but we’re currently accepting applications to join our beta program. If MailBuild sounds like something you’d be interested in, apply for an invite code today. OK, one last screenshot, we couldn’t resist.

Blog Post

Update: Improved Spam Complaint Integration

We’ve just launched our completed integration into the Microsoft Junk Mail Reporting System. This means that you can now keep track of anyone who flags your campaigns as spam across all Hotmail and MSN accounts. Whenever you receive a spam complaint, that recipient is instantly removed from your list and we provide you with a detailed report on who made the complaint and when. Just like the existing AOL spam complaint integration, we’re also using this data to monitor complaints for all our customers to make sure everyone is sticking to best practice. If one of you guys is getting complaints greater than 1 in every 5,000 emails, you’ll more than likely be hearing from us. Having said that, we certainly understand (as do most ISP’s) that some of your recipients may forget opting in to your list and occasionally mark an email as spam instead of just unsubscribing. At any rate, here are a few tips to follow to reduce the chances of an unjustified spam complaint: Using our double opt-in subscribe process to ensure a high quality subscriber list. Inform your recipients why they are receiving each email and how you obtained their details in a clear location at the top of each email. Including our single-click unsubscribe link in an obvious, prominent position. We’ve got a few other features we plan on adding to our spam reporting soon that should certainly please our bigger senders. We’ll announce them here as soon as they’re live.

Blog Post

Update: Improved Bounce and Unsubscribe Exporting

We’ve just made a quick update to the Export Subscribers tool. From today, whenever you export your Unsubscribed or Bounced subscribers, the date and time they unsubscribed/bounced will also be included in the file. This should make it much easier to synch with another database if you’re doing these exports all the time, as you can now include those subscribers that bounced/unsubscribed after a certain date. A big thanks to Grant Young for clipping our heels about this one.

Blog Post

Update: Sort Your Recipient Activity by Subscriber List

This one sure has been a long time coming. Up until now, when you send a campaign to multiple lists, the reports don’t tell you which specific lists it was sent to. To top it off, you couldn’t break your reports down into list-specific results. As of today, we’ve updated the Recipient Activity Report so you can see which lists your campaign was sent to, as well as display results such as who opened, what links they clicked, etc for each list separately.

Blog Post

Confirmation: Your Cover Isn’t Blown

As far as we’re concerned, your clients never need to know you use Campaign Monitor to send their email campaigns. We never touch your email content, let you add your own confirmation pages and generally avoid mentioning campaignmonitor.com like the plague. There was however always one thing that bothered us – our generic confirmation pages. If you don’t provide your customers with their own landing page for new subscribers, unsubscribers, etc, we provide generic pages as a fallback. Only problem is, these pages were referencing the campaignmonitor.com server. No more! From today, your generic landing pages will be referenced at your customized sub-domain. For example, your client ABC Widget’s unsubscribe confirmation page will now sit at http://abcwidgets..com/ If you guys can think of anything else we can tweak so we don’t blow your cover, please let us know.

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