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New Feature: Segment Your Email Addresses By “Contains”

Since we launched segmentation back in February, the most requested improvement by far was the ability to create a segment based on a wildcard or “contains” condition. We’ve been listening. As of today, you can now use the “contains” and “does not contain” clauses in the email address field to narrow your segments for even more targeted emails. For example, now you can send an email to all your recipient except those at Hotmail or target only those at educational (.edu) addresses.

Blog Post

Introducing MailBuild

You guys might have noticed the posts have been a little thin around here lately. Unfortunately, it’s not because we’ve been surfing in Indonesia. We’ve actually been hard at work on a brand new email marketing application called MailBuild, which is launching some time next month. Just like Campaign Monitor, MailBuild has been built for you guys – web designers and email marketers. But the similarities stop there. We’ve built MailBuild for those clients of yours that want to create their own emails and manage their own subscribers, but still send great looking emails. Here’s a quick screenshot to give you a taste of what’s coming. You can use MailBuild to: Create a separate account for each of your clients – which they can log-in to from your own site. Completely customize the app so it looks like your own tool. Like Campaign Monitor, it’s completely private label. Design great looking templates for your clients or re-use any from our growing gallery. Your clients can use MailBuild to: Create and send awesome looking emails in seconds with no knowledge of HTML – see this in action (1 minute, 6.3MB) Manage their own subscribers – we handle unsubscribes and bounces for them. Check out attractive reports on the results of their campaigns. The best part is, the pricing model will be just like Campaign Monitor, so you can easily charge your clients a marked up rate to use the software. We’ll be officially launching some time in July, but we’re currently accepting applications to join our beta program. If MailBuild sounds like something you’d be interested in, apply for an invite code today. OK, one last screenshot, we couldn’t resist.

Blog Post

Update: Improved Spam Complaint Integration

We’ve just launched our completed integration into the Microsoft Junk Mail Reporting System. This means that you can now keep track of anyone who flags your campaigns as spam across all Hotmail and MSN accounts. Whenever you receive a spam complaint, that recipient is instantly removed from your list and we provide you with a detailed report on who made the complaint and when. Just like the existing AOL spam complaint integration, we’re also using this data to monitor complaints for all our customers to make sure everyone is sticking to best practice. If one of you guys is getting complaints greater than 1 in every 5,000 emails, you’ll more than likely be hearing from us. Having said that, we certainly understand (as do most ISP’s) that some of your recipients may forget opting in to your list and occasionally mark an email as spam instead of just unsubscribing. At any rate, here are a few tips to follow to reduce the chances of an unjustified spam complaint: Using our double opt-in subscribe process to ensure a high quality subscriber list. Inform your recipients why they are receiving each email and how you obtained their details in a clear location at the top of each email. Including our single-click unsubscribe link in an obvious, prominent position. We’ve got a few other features we plan on adding to our spam reporting soon that should certainly please our bigger senders. We’ll announce them here as soon as they’re live.

Blog Post

Update: Improved Bounce and Unsubscribe Exporting

We’ve just made a quick update to the Export Subscribers tool. From today, whenever you export your Unsubscribed or Bounced subscribers, the date and time they unsubscribed/bounced will also be included in the file. This should make it much easier to synch with another database if you’re doing these exports all the time, as you can now include those subscribers that bounced/unsubscribed after a certain date. A big thanks to Grant Young for clipping our heels about this one.

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Update: Sort Your Recipient Activity by Subscriber List

This one sure has been a long time coming. Up until now, when you send a campaign to multiple lists, the reports don’t tell you which specific lists it was sent to. To top it off, you couldn’t break your reports down into list-specific results. As of today, we’ve updated the Recipient Activity Report so you can see which lists your campaign was sent to, as well as display results such as who opened, what links they clicked, etc for each list separately.

Blog Post

Confirmation: Your Cover Isn’t Blown

As far as we’re concerned, your clients never need to know you use Campaign Monitor to send their email campaigns. We never touch your email content, let you add your own confirmation pages and generally avoid mentioning campaignmonitor.com like the plague. There was however always one thing that bothered us – our generic confirmation pages. If you don’t provide your customers with their own landing page for new subscribers, unsubscribers, etc, we provide generic pages as a fallback. Only problem is, these pages were referencing the campaignmonitor.com server. No more! From today, your generic landing pages will be referenced at your customized sub-domain. For example, your client ABC Widget’s unsubscribe confirmation page will now sit at http://abcwidgets..com/ If you guys can think of anything else we can tweak so we don’t blow your cover, please let us know.

Blog Post

New feature: Export the Recipient Activity Report

While we make it very easy to export your unsubscribed and active subscribers out of your subscriber lists, itís always been a challenge to extract that data on a per-campaign basis. We just pushed an update live that now allows you to export any part of the Recipient Activity Report. To refresh your memory, this is a pretty sweeping report that lets you access information on recipients who: Opened the campaign Did not open the campaign Clicked a link Did not click a link Unsubscribed Now you can export any one of these reports into a Comma Separated Values (CSV) or tab delimited text file with the click of a button. This one’s been pretty high on the wish list for lots of customers, so we hope you find it useful.

Blog Post

New Feature: Personalize Your Confirmation Emails

This has been a heavily requested feature for a while now and it’s great to get it out the door. From today, you can easily personalize your subscribe confirmation emails. If you’re using a single opt-in list, you can add your subscriber’s first name, last name, full name or email address to their optional confirmation emails. If you’re using a double opt-in list, you can personalize both the initial verification email (where the subscriber needs to click a link) as well as the optional confirmation email. Verification and especially confirmation emails can be very effective in getting off on the right foot with your new subscribers. Here are a few ideas you can try: Start by welcoming your new subscribers (by name if possible) and encourage them to add your sending email address to their address book. This can dramatically increase the chances of it being delivered and displaying as intended. A great way to encourage new people to join your list is by offering a free white-paper or other resource. By sending a confirmation email, you can qualify their email address and send them the link to their reward from the confirmation email. Develop that relationship a little further. Remind each subscriber why they signed up and let them know they should be looking forward to when they receive your next newsletter. As usual, you can also provide fallback terms if we don’t have your subscriber’s name on file.

Blog Post

Update: Support for Those Tricky Email Addresses

Just a quick one. A few customers have had problems recently trying to import rare email addresses that have strange characters, such as the plus (+) and forward slash (/). After running a few tests to ensure these characters are widely supported, we’ve just updated our email address filters to allow both of these kinds of addresses to be imported.

Blog Post

Update: Create More Advanced Subscribe Forms

Now that you can set pre-defined options for your custom fields and create segments based on those options, the next logical step is to make it easy for you guys to create subscribe forms to capture this data. When you create a subscribe form with pre-defined custom fields, you now have the option of specifying which type of form element you’d like to use. If a subscriber can select more than one option, such as their interests or their email format preference, you can use either checkboxes or a multiple-select list. If a subscriber can only select one option, like star sign or state, you can use either a single-select list or radio buttons. As usual, we still generate 3 types of HTML code for you – basic, CSS based and tabled based formatting options.

Blog Post

Update: Exporting Custom Fields

As part of our recent segmentation and custom field update, we’ve just updated the subscriber exporting tool. From today, you can now easily export all your custom field information for each subscriber, including custom fields with multiple values. We have separated each of the multiple values by a comma, so it should be very easy to re-import this data into another application or database.

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