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Update: Hotmail Formatting Issues

Just a quick note to let you know that we have now fixed the strange character problem in Hotmail. It seems Hotmail is having problems displaying campaigns set in UTF-8, so we are dynamically changing the encoding for all of your Hotmail recipients to ensure the campaign displays as intended. Hopefully Hotmail will fix this bug soon, but in the mean time we’ve got you covered.

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Update: Synchronize Unsubscribes with Your Own Database

A few customers have contacted us asking how they can access the email address of someone the minute they unsubscribe from a list. This is usually for customers who want to synchronize a local database with their Campaign Monitor subscriber list. We’re launching a big upgrade to our API in the coming days, but this is a great solution for those less familiar with web services. This is now as easy as adding a single [email] tag to your unsubscribe confirmation URL (the address your subscribers get redirected to when unsubscribing from a form or an email). For example, you could change your unsubscribe URL to: www.mysite.com/goodbye.php?emailaddress=[email] The email address of the individual who unsubscribes will then passed into the query string of that page. For example, the subscriber johnsmith@aol.com will now be redirected to: http://www.mysite.com/goodbye.php?emailaddress=johnsmith@aol.com This technique will work for anyone who unsubscribes via a campaign or an unsubscribe form.

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Update: Keeping Your Subscribe Forms up to Date

We’ve been noticing a few customer subscribe forms haven’t been behaving as intended of late. On further investigation we realized that they had changed their subscriber list custom fields and not reflected that change in their subscribe form. It’s an easy mistake to make that’s for sure, and we’ve all got enough to remember as it is. From today, every time you make a change to your custom fields and it affects your subscribe form, we’ll let you know and provide the new subscribe code to drop straight into your page. Remembering sucks.

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Update: Improved Personalization Testing

Email personalization can be a great way to improve the response rates for your campaigns and achieve a one-to-one relationship with each recipient. If done badly though, your email may end up showing how poorly you know the recipient, not how well. With this in mind, we’ve just overhauled our campaign test tool (the last step before you schedule campaign delivery). You can now send test campaigns to yourself using a random selection of the recipients of your campaign. This ensures that your personalization tags are formatted correctly and your subscriber data is complete. You can also test the fallback terms you supplied to see how your campaign will look if your subscriber list isn’t up to scratch.

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Update: Improved Email Address Validation

This one was a long time coming. We’ve just updated our email address validation for your subscribe forms. If someone tries to join your list but doesn’t supply an email address or their email address is invalid, they will now see a simple error page explaining the problem with instructions on what they need to fix. Of course, you can still use your own error checking for your subscribe forms, but this one’s there just in case.

Blog Post

New Pricing: Big Senders Save up to 50%

Over the last few months we’ve been getting more and more feedback from our bigger senders about possible discounts for sending out large campaigns. We’ve been listening, and we actually wanted to make this change a while back. In the end, we decided the best approach would be to roll out our big hardware upgrade first. Now that’s complete and purring along nicely, we’re happy to announce that as of today we offer an alternative to the current pay-as-you-go pricing model. Introducing pre-purchasing If you’re a big sender or would like to avoid lots of small transactions, then pre-purchasing email credits is for you. The pricing structure is a sliding scale, so the more you buy, the more you save. You can use your credits at any time and they never expire. The more you send, the more you save As you can see, this is for bigger senders only. You’ll need to buy more than 50,000 email credits to see any cost saving. Credits Price per credit First 50,000 1 cent Next 50,001 – 100,000 0.8 cents Next 100,001 – 250,000 0.7 cents Next 250,001 – 500,000 0.6 cents Next 500,001 + 0.5 cents Just like paying-as-you-go, each pre-paid campaign you send incurrs a $5.00 (500 credit) delivery fee. So how do I buy credits? Head into your “Account Settings” and you’ll notice a new option called “Purchase email credits”. Use our price calculator to work out how many credits you want to buy, enter your credit card details and you’re done. What else has changed? Not much actually. If you continue to pay-as-you-go, you won’t notice any difference. If you purchase credits, you’ll notice a new option when you pay for the campaign, which allows you to use your credits or pay with a good old fashioned credit card. This means that you still have the flexibility to pay-as-you-go for some clients and use your credits for others.

Blog Post

Update: Recommended Width for Text Emails

Based on Mark Brownlow’s recommendations for formatting plain text emails, we have added a recommended width background to the textarea you guys use to enter the text content for each campaign. This makes it much easier to keep each line under the recommended 65 characters, ensuring your newsletter is easy to read in the majority of email environments. Unfortunately background images for form elements are not supported in Safari, but it has been tested successfully in Firefox, IE and Opera on the PC and Firefox on the Mac.

Blog Post

Update: Importing an Email with Dynamic Images

We’ve just implemented a change that will allow you to include dynamic images in your email campaigns. Huh?? Glad you asked. Basically, some Content Management Systems (CMS’s) and Ad serving applications reference image sources to a dynamic web page as opposed to an image file. For example: <img src="http://www.adserver.com/display.php?ad_id=233"> One of our customers pointed out that this was breaking a few of their images when importing. At first we modified the code to grab the dynamic image and store it locally, but then we realized that if your dynamic images are being tracked through an Ad server or similar technology, it would be better if they stayed on the server. So in the end we decided that all dynamic images will be fully referenced to your server. Whad’ya think? Prefer it to act differently? Let us know in the comments. Oh yeah, we sneaked in a little bug fix as well. In some circumstances the bounce reports wouldn’t show the email address of the bounce recipient. That one’s been squashed!

Blog Post

Update: Exporting Subscribers Improved

We’ve just extended the Export Subscribers feature so that along with active subscribers, you can now export a list of unsubscribed, inactive, or bounced subscribers. Along with this we have also brought the export facilities up to speed with the recent Custom Fields update by including the ability to export any custom subscriber data you might have in your list.

Blog Post

New Feature: Bulk Removal of Subscribers

Although you’ve always been able to remove subscribers one-by-one through the current subscriber list management, quite a few customers have requested the ability to remove multiple subscribers in one big hit. We’re happy to announce that we’ve added this feature today, so if you’ve got a chunk of subscribers that you want to remove, you can simply copy and paste them into a form and they’ll be removed. These subscribers won’t actually be deleted from your list completely, but will be set as inactive, so if you need them back in your list for any reason you can still get to them (if your wondering why, check out this post).

Blog Post

New Feature: Create an Unsubscribe Form

We’ve had quite a few requests for the ability to add an unsubscribe form to your own or a client’s site. We’re listening. As of today, just copy and paste the supplied HTML into your site and you’re done. When a subscriber completes this form, they will be instantly removed from that subscriber list. You can even specify a page they should be redirected to so you can display your own confirmation message. You can find the unsubscribe form HTML code in ‘Unsubscribe Settings’, when viewing a subscriber list in your account.

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