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New Feature: Forward to a Friend

Today we have launched the much requested ability to easily add forward to a friend links to your campaigns. These links encourage your recipients to pass your campaign along to other friends and colleagues. When a recipient clicks your forward to a friend link, they are taken to a simple page where they can specify the names and email addresses of up to 5 friends at a time to send your campaign to. This page is non-branded and located at our forwardtomyfriend.com domain. The best part is, you can track how many people are forwarding your campaign and who they’re forwarding it to from your campaign reports. How to do it? Adding a forward to a friend link is as simple as adding the following tag to the content of your campaign: HTML emails <forwardtoafriend>your link text or image here</forwardtoafriend> Text emails [forwardtoafriend] When your campaign is sent, these links will automatically be converted into a custom forward to a friend link when you import your campaign content. How do I measure these forwards? If you send a campaign with a forward to a friend link, a Forward to a Friend Activity Report is available in your campaign reports. This report, picture below, lists all the recipients that forwarded your email, as well as who they forwarded it to. Please note that this report will only be available after a recipient forwards your campaign.

Blog Post

New Feature: AOL Spam Report Integration

Hopefully you’ll never actually get to see this new feature in action, but through direct integration with AOL, Campaign Monitor can now automatically detect if an AOL recipient marks any of your campaigns as Spam. How would this happen? Since the release of AOL 8, AOL introduced a new “Report Spam” button into their email software (pictured below). By clicking this button, AOL automatically identifies the sender as a spammer. What happens if my campaigns gets reported as Spam? When a recipient of your campaign clicks the “Report Spam” button, 2 things happen:

Blog Post

New Feature: Text-Only Support

You asked for it, so here it is. Campaign Monitor now allows you to send your campaigns in 3 different formats, including: HTML only (just like before)Allows you to use HTML formatting and images in your campaign. Any recipients using a text-only email client will receive a link to the HTML version on the web. Provides the most detailed reporting on open rates and link clicks. HTML and plain textBy providing both a HTML and plain text version, Campaign Monitor can automatically detect what your recipient’s email client supports and display the correct version. Only limited reporting on open rates and link clicks will be available. Plain text only Plain text ensures that your message will be viewable by all recipients and also reduces the chance of your campaign being accidentally identified as spam. No reporting on open rates or link clicks will be available. To coincide with the release of this much requested feature, we have also added an article on avoiding the common problems you can face when sending plain-text emails. If you’re sending in plain text, we recommend you check it out.

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New feature: Edit and Resend a Campaign

Turns out a lot of customers were resending very similar campaigns to different recipients. Our old approach meant you had to go through the create/send process each time. Not any more. With a single click you can make a copy of a sent campaign in your drafts, make any changes and resend it. This feature is particularly useful for those customers sending the same campaign over and over with different sender details and/or recipients.

Blog Post

Internationalization: Send Your Campaign in Any Language

Now that Campaign Monitor is being used in more than 40 countries around the world, support has been added for special characters outside the Western European character set. This means that you can send campaigns in languages other than English without the risk of any characters in your subject line being converted to something unreadable or worse, misleading.

Blog Post

Keeping Our Mac Customers Happy – Tab Delimited Files

We made our Mac customers even happier today by extending the Export Subscribers feature to include the Mac friendly tab delimited format. When exporting any of your Campaign Monitor Subscriber Lists, you now have the option of either a CSV (Comma Separated Values) file or a tab delimited file. You can also select which fields in your subscriber list you’d like to include in the export. This update also included a whole range of behind the scenes improvements that should make it easier to browse your campaign reports and send test campaigns. There have also been a number of great features requested over the past few weeks. We’re listening, so stay tuned for some exciting new updates to Campaign Monitor.

Blog Post

New Feature: You Choose What Your Clients See

We have a big update coming out next week, but wanted to get this much requested feature out the door as soon as possible. While everyone loves being able to show their client’s live reports on each campaign, a lot of customers have asked how they can control what campaigns their client’s can and can’t see. Following best practice, these customers are usually sending internal test campaigns for a client before the real deal. Up until now, every one of these campaigns was viewable by the client from Online Report Access. Not any more. A new visibility column has been added to the Campaign Reports page, allowing you to flag which campaigns your clients can see via Online Report Access. Stay tuned for some even more useful new features coming your way next week.

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New Feature: Display past Campaigns on a Client’s Site

A good way of convincing new subscribers to join an email list is to give them access to previous campaigns or newsletters. This is now as easy as copying and pasting one line of code on your client’s web site. You also have complete control over the formatting, sort order and look and feel of how these campaigns are displayed. Because past campaigns are displayed in valid XHTML, you can also use style sheets to make the listing look even more consistent with the existing design of the site.

Blog Post

New Feature: Advanced Bounce Handling

To ensure your subscriber information remains as up to date as possible, Campaign Monitor now allows you to customize how hard and soft bounces are handled for each subscriber list. This includes setting the maximum number of soft bounces each subscriber is allowed before they are set to an inactive subscriber. You can also customize how this bounce count is affected if a campaign finally gets delivered. Tweaking these settings allows you to align each subscriber list with your client’s list hygiene preferences.

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