By David Greiner on 27th February 2007
Like most services a web designer can offer their clients, there are many different ways to approach charging your clients for email marketing. At Campaign Monitor, we're in a unique position in that we speak with designers charging their clients for email marketing all day every day. Over the years I've seen a huge range of billing approaches taken, some which make sense and others that seem plain crazy.
We occasionally get asked by customers how they should charge their clients for their services. The truth is, there's no one approach that works for everyone (you knew I was going to say that, right?). Having said that, out of the different models I've seen over the years, there are a few that make the most sense. The purpose of this post is to present you with some of these options and let you work out which approach suits you and your client's budget best.
Over the course of pitching to your clients, designing them a template, getting it delivered and then measuring the results, there are a number of points where you have the opportunity to charge for your services. Of course, most designers won't charge for all of these areas (though some do), these are just examples of what can be deemed billable work.
This one's pretty straightforward, just like designing a single page site or a landing page, you charge your client for putting the concept (or concepts) together, then coding the approved design and finally testing that design in the most popular email environments.
This is where the range of billing approaches starts to surface. Here are a few of the more popular billing approaches for covering delivery fees:
Once the campaign has been delivered, the designer reviews the reports and makes recommendations to the client to improve or maintain results for subsequent issues. For example, you might have tried a different design approach for the newsletter's "featured product" which yielded a 17% better click-through rate. This is explained to the client and further recommendations might be made.
Obviously each campaign you send for the client will include new content. These changes can be made much more cost effectively than the original template design. If the client approves any recommendations you made after reviewing the results of a sent campaign, these may also be included in any updates you make. Because of this, 3 and 4 or often billed as a single item.
While the 4 areas above are the most commonly billable areas of email marketing, I've seen designers also charge for the following separately:
Just like most web sites, an email marketing program is an organic thing that changes over time. Each issue needs to include new content or a new offer, there might be a design tweak you need to make or a new email client to test in. As well as improving your clients relationship with their customers or driving sales, an email marketing program can also provide a great cashflow injection each month. Here's a quick example of how you might charge a client for your email marketing services on an ongoing basis.
Campaign Monitor's pricing structure was a very deliberate decision on our part. We wanted a system that meant you only had to pay when you got paid, and you weren't left short if you had a quiet month. Because of this, the "Charge them a set per/recipient fee" approach from the delivery options above usually makes the most sense for our customers.
From my own experience charging clients for email marketing and also the feedback we get from our customers, it seems that simple is almost always better than complex. Splitting the costs into template design, delivery costs and making subsequent charges is about as granular as most of our customers get and that model seems to work best for most.
Hitting your clients with fees for every little detail in the process can certainly be a profitable way to offer email marketing, but you're also running the risk of confusing some customers. Worse still, you may end up alienating some customers by giving the impression you're trying to milk them for everything they've got (even if you're not).
Finally, email marketing is often sold to clients as part of a wider package that might include a web site or some paid search advertising. Billing for the range of these services can get complicated pretty quickly, so the simpler you keep your email marketing component the better.
I'd love to hear how you guys go about charging for your email marketing services. Do you use the approaches I mentioned here or take a different approach to billing your clients?
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