CM Group has the MarTech industry’s largest family of email and multichannel marketing products with 70,000+ customers and 180+ billion emails sent annually. We allow our clients to scale across brands as they grow, identifying the right solutions at every step of their journey. Bringing together a diverse group of email marketing platforms under a single umbrella, CM Group is able to offer solutions that meet the needs of every marketer. Initially, our family included Campaign Monitor, Delivra, and Emma, but we have since become home to Liveclicker, Sailthru, Selligent, and Vuture. Our vision is to be the most respected, fastest growing family of marketing technology brands in the world. We have teams all over the globe - from NYC to San Francisco, from London to New Zealand - all working together to make our vision a reality.
Vuture is part of the CM Group family of brands, we are one of the fastest growing digital marketing services that works with some of the world largest firms. We’re known for easy-to-use tools and the very best customer service. As part of our customer support team, you’ll communicate with customers by phone and through email, you will have a passion and drive to giving clients excellence in Custom Service and Care.
The right candidate will be passionate about providing excellent customer service and going above and beyond what it takes to help our customers succeed. Our ideal candidate has prior customer service, call center and/or technical support experience. Technically-savvy and interests in growing in this field is a must. He or she should also be highly skilled at researching, troubleshooting and solving complex issues. We're looking for strong team players who love collaboration, welcome feedback and who are quick, eager and confident when learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong and personable communicator and able to convey personality and helpfulness over the phone and through email.
In This Role You Will:
- Learn the ins and outs of the application
- Answer customer inquiries by phone and email quickly and efficiently
- Manage all customer communications in a timely, accurate and friendly manner
- Troubleshoot basic to advanced technical issues
- Collaborate with teammates on cases, resources and process improvements
- Escalate, prioritize and manage tickets for clients
- Work as part of a collaborative team to deliver excellent custom service