I'm starting a crusade against "noreply" email addresses, which I believe to be a wart on the nose of our noble art.
Hey jonathan! You've likely seen our blog post on this - as you know, we have a strong opinion on noreply addresses, too! How can we support this quest of yours? :D
Hi Ros, yes indeed, I remember your post. The problem is that the shiny good people here (at CM) are doing the right thing (I assume). And yet, companies even like dear old Apple still insist on this rude anachronism.
I fear there is not really much to be done - regardless of my sizzling anger.
I think I'll get some badges made and call a house meeting. That should be a good start ...
Happy Thursday ;-)
Haha jonathan! I'm sure there is more that can be done - don't worry, all replies to our newsletters do get read by real people!
Lets see who else we can enlist... I feel like we're not the only ones that have been left in the lurch by a no-reply address...!
I'm not making excuses for them, but I guess the likes of Apple would argue that they're sending hundreds of thousands of emails and receive a massive number of Out of Office (OoO) replies. Buried within these are bound to be some genuine customer replies or questions which should not be ignored.
I do recall a CM blog post on managing OoO a while back which involved setting up filters or such like. Speaking personally, for one of my large B2B clients (50,000 list) I manage the Out of Office replies for them and will usually get 500 pinging back almost immediately. Having sorted these by subject line a quick scan enables me to check for any genuine replies and then bulk delete the rest. What I then find is having deleted the OoOs the genuine replies tend to come in, in dribs and drabs, over the next 24 hours and are therefore easily managed.
If I can do this as a one-man business I'm sure that Apple et al with all their resources could do likewise?
As much as I don't like "no reply" emails the same way as you, I guess we just have to face the fact that companies don't want to invest in administrative staff to personally answer emails. These companies must be receiving hundreds of mails everyday that they don't want to be accused of bad service by failure of responding to certain emails. Maybe all we can do is to support companies that don't follow the "no reply" mail policy.
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