Segments based on email address

I am trying to create a segment based on the email address field -  all internal company employees based on the "@companyname.com" part of their email address. But through some quick trial and error it appears that the filter only looks at the characters before the @ symbol, and nothing after. is this on purpose? If so, why?

jason

roshodgekiss roshodgekiss, 1 year ago

Hi jason, this is very unusual! I just tried creating a segment for "Email address contains gmail.com" and it seemed to work fine: http://cl.ly/image/3H21352X0T1k

Could you kindly make sure you're using 'contains' for your segment?

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jdancisin, 1 year ago

Yes, it is definitely setup with "contains". i will submit a request to the support team.

roshodgekiss roshodgekiss, 1 year ago

Many thanks - it looks like Tash on our team responded to your email. Hopefully this has sorted out any confusion, but by all means, pop us a response if you'd like us to take a second look :)


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