Create Edit FAQ for clients

It would be really useful to expand the help section within campaign monitor for clients, mainly to cover the create edit section of the FAQ - so they can ind useful help and guides from within their account area.

I would like to add that I can;t see what they might find difficult to use, CM is so intuitive, but it doesn't stop me getting questions!

roshodgekiss roshodgekiss, 1 year ago

Hi venncreative, this is an excellent suggestion - thank you! Is there a couple of help topics in particular that you would like to see white-labelled? If so, let me know and I'll pass on the list to our good folks here :)


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theapproach, 1 year ago

This is great. Maybe it will be better if we can provide videos with the complicated ones.

roshodgekiss roshodgekiss, 1 year ago

Hi theapproach - if there's a topic you'd like us to cover in a video, by all means let us know and I'll run it past our team. Thank you! :D


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venncreative, 1 year ago

I think it just needs to cover the basics... adding lists, editing lists, editing emails - things that most devs and agencies can figure out but end users come to us for help with.

roshodgekiss roshodgekiss, 1 year ago

Awesome, venncreative - thank you! I'll ask that our team reviews what's currently on offer here, you're right that we don't have a white-label 'Creating and editing emails' help doc, off the cuff. Part of the reason may be that not all clients have editor access, but I'l check in all the same.

Just in case its been sneakily buried away, we currently have the following under 'Help' in client accounts:

- 'How do I import subscribers from a file?' (covers creating and adding to lists) - https://yourdomain.createsend.com/help/topic.aspx?t=12

If you feel this topic can be improved, be sure to let us know :)


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