<unsubscribe> tag problem.

Having built a template & added the <unsubscribe>blarb</unsubscribe> tags as specified, on upload Campaign Monitor continues to reply "we could not locate an unsubscribe link".

I have tried everything, including creating a simple template with no CSS & nothing other than an image & unsubscribe link. Still no joy.

Any suggestions would be appreciated.

Jaybug

Mathew Mathew, 8 years ago

Hey Jaybug,

If you are seeing that message it is because your code is not being picked up. Normally this is because you have not got the tags correct in the HTML code.

For example, you might have visible on the page <unsubscribe> but in the actual source code, it will be

&lt;unsubscribe&gt;

because it was not entered in the source view.

Another possibility is that you have some other <a href inside the unsubscribe tags, breaking it. If you can't figure it out, contact support and we can take a look at your specific code.


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