Links in previously sent campaigns are now BROKEN?

Is anyone else experiencing broken links in previously sent e-mail campaigns (recent ones)?

The CampaignMonitor-generated links (used to track campaigns) are now generating a Server Error in "/" Application ... and are not forwarding my customers to the initial links they should be sent to.
I also noticed this when previewing new campaigns I am setting up.
Seemingly I get inconsistent results when previewing new campaigns in Google Chrome, FireFox and Internet Explorer.

I don't know what is going wrong, but this is causing major problems with an online registration I have running at the moment.

If anyone has an idea about what is going wrong, please let me know...

Many thanks in advance,
Kind regards


travisbell travisbell, 8 years ago

Hey Greg,

I am not aware of this happening with anyone else so if you don't mind posting those links here, feel free to do so and we can take a look. Otherwise, shoot an email off to and we can go through the issue there.

Travis Bell
Jim Jim, 8 years ago

I am experiencing the same problem.

I added a link to a PDF hosted on the company website, and Mailbuild changed the link into the following format: (for link tracking purposes).

Although I have a custom domain set up, this link isn't working.

Something to do with my templates?


Jim Jim, 8 years ago

I should add that this has only started happening since the switch over. Just checked and all my clients are now sending emails with broken links.


Jim Jim, 8 years ago

Ok seems like the custom domain that was inherited by clients in Mailbuild is no longer inherited in Campaign Monitor. Am I right? Removed my custom domain and everything's working again.


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