How does CM deal with "couples" ?!

Hi
Am just importing a list for a client which includes some married couples!

How does CM deal with a record such as....
John & Jane Smith,jsmith@myisp.com

When email arrives will it say "Dear John & Jane"?

Thanks.

Mathew Mathew, 8 years ago

If you use the standard [firstname] tag, then it would say 'Dear John', because it just takes the first word from the name.

To get what you are after, you'd want to create a custom field for the shared name, which would contain 'John and Jane'. Then you would insert that custom field in your email instead.

Does that make sense?


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expertiseontap.co.uk expertiseontap.co.uk, 8 years ago

That's clear, thanks Mathew.


Julian Wellings | Expertise on Tap 
Email Marketing | Video Marketing | Cheltenham UK
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