Authenticating Domains

Can someone please explain in laymen terms why I need to do this?

Any help would be appreciated.


Cheers.

Mathew Mathew, 8 years ago

Hey Genesis,

Have you seen our 'introducing authentication' post here:
http://www.campaignmonitor.com/blog/archives/2007/08/improve_your_deliverability_wi_1.html

That might answer your questions.


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Genesis, 8 years ago

Thank you Mathew.

I went through the simple protocol you mentioned. However my DomainKeys and Server ID is still pending. It's been nearly 24 hours. Is that typical?


Thanks again.

Diana Diana, 8 years ago

Hi. It can take up to 48 hours for those records to fully propagate. The verification process will keep checking and we'll let you know if they can't be verified


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D. Potter
Campaign Monitor
Genesis, 8 years ago

Thank you. You're help is very much appreciated.

Genesis, 8 years ago

OK, so now I'm thoroughly confused. My authentication failed. I've gone through all your FAQ's and other postings and can't seem to figure out why. Is there someone from tech support that I can actually speak with regarding this issue?

Best.

Diana Diana, 8 years ago

Hi, if you send an email into support (http://www.campaignmonitor.com/support/) we can take a look at it for you.


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D. Potter
Campaign Monitor

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