Assistance with problem in Outlook 2007

Hello,

I have been having a lot of trouble getting an html e-mail to display properly in Outlook 2007. In every other e-mail client that I have viewed it in, it looks as it's intended to look. However, Outlook 2007 brings a pretty interesting problem to the table. It is a 2 column e-mail that lists products on the right column and content in the left.

The problem can be viewed at this location (screenshot): screenshot.

For a full view, please see this image: here

As one can see, there is a thin white line that goes across both columns. That's not too bad compared to the rather large gap between the text and the image below it.

I have tried a couple of things, but I'm really hoping someone can help. I'm probably just going to have recode the entire thing, but I wanted to see if anyone had any ideas as to what it can be so it can be avoided. If I take out all of the content in the right column, the small thin horizontal white line becomes even smaller in height (maybe 2 pixels) which would be acceptable.

I also performed a different experiment a few mintues ago and felt it was a step in the right direction. If I remove all of the inline styles in the right column, which is really just font-family and font-size, the HUGE vertical gap disappears. The only bad thing is that it loses all of it's styling.

Has anyone experienced a problem similar to this? Thank you in advance for your time and help.

Joe

Diana Diana, 8 years ago

Hi Joe, Could you post your code? There are different things that could cause a space like that, it all depends on how it's coded.


~*~~*~~*~~*~
D. Potter
Campaign Monitor
joebeem, 8 years ago

I'm not sure if it's ok to just post it here, but here it is:

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                      <span style="font-size:11px;">By Dr. Mark Stengler <br /></span>
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            <p><strong>THE  EPIDEMIC OF EXHAUSTION</strong> affecting so many Americans today may have at  its root a condition that is common and easy to correct  &mdash;  yet that condition  often goes unrecognized by medical doctors. The culprit is adrenal fatigue  (AF).</p>
            <p>Adrenal glands produce stress hormones in  response to stressful situations. With AF, the hormone response mechanism is so  overwhelmed that <a target="_blank" href="http://www.liveinthetwo.com/test/?cid=ad256&source=INTWCA256"><img alt="Take the free test that can determine if you will be a success...or a failure." width="195" height="195" border="0" align="left" src="http://www.nightingale.com/siteimages/emails/littfinal2.jpg" /></a>  it becomes ineffective. AF is usually triggered bylong  periods of mental, emotional, or physical stress, and it is worsened by poor  nutrition and unhealthful lifestyle choices.<br>
              <br>
            </p>
            <p>In my estimation, 20%  of Americans suffer from some degree of AF. And I find that this disorder often  causes  &mdash;  or contributes to  &mdash;  the development of numerous other illnesses,  particularly chronic fatigue syndrome and diabetes. When AF is correctly  diagnosed and treated, the other conditions are often relieved as well.</p>
            <p style="font-size:14px; color:#990000;" align="center"><strong>STRESS  HORMONE FACTORY</strong></p>
            <p>Located on top of each kidney is a  crescent-shaped adrenal gland. The hormones these glands secrete affect blood  pressure, heart rate, metabolism, liver function, immunity, and the body's  response to stress. Although the adrenal glands produce many hormones, two in  particular become depleted in cases of AF  &mdash; <em> dehydroepiandrosterone</em> (DHEA)  and <em>cortisol</em>.</p>
            <p><strong>DHEA.</strong> The body converts DHEA into estrogen and  testosterone. Abnormally low DHEA levels may contribute to cardiovascular  disease, autoimmune disorders, poor resistance  to infection, diabetes, weight gain, osteoporosis, sexual dysfunction,  menopausal symptoms, and mood disorders. DHEA also plays a role in aging. On average, the citizens of the Japanese Island of Okinawa (one of the world's longest-living people) have much higher DHEA levels at age 70 than Americans do  &mdash;  30% higher for men and 172% higher for women.</p>
            <p><strong>Cortisol</strong> plays an important role in fighting  infection ...   stabilizing blood sugar ...   controlling the body's use of proteins,  carbohydrates, and fats ...   and regulating the sleep cycle. Cortisol is secreted at  higher levels during the fight-or-flight response to stress, providing a burst  of energy, heightened alertness, and decreased pain sensitivity. But when  cortisol levels are elevated for long periods, production by the adrenal glands  drops. Insufficient cortisol can make you prone to fatigue, infection,  allergies, diabetes, and thyroid dysfunction.</p>
            <p>Depletion of DHEA and cortisol adversely affects  the way your body handles stress, inflammation, blood sugar regulation, energy  production, immune response, and cognitive function. That's why AF can be a  contributing factor in a surprising number of ailments (see "Conditions  Associated with Adrenal Fatigue" on page 3). A weakened immune response plays a part in cancer  as well as in recurring infections, particularly of the respiratory tract. And  poor regulation of blood sugar can contribute to both diabetes and alcoholism  (alcoholics often crave simple sugars, which are found in alcohol, so improving  blood sugar balance can help reduce alcohol cravings).</p>
            <p style="font-size:14px; color:#990000;" align="center"><strong>MAKING THE DIAGNOSIS</strong></p>
            <p>Conventional medical doctors often don't  recognize AF  &mdash;  even though the condition was described in medical literature in  the early 20th century. It was known then as hypoadrenia, which means low- or under-functioning adrenal  glands.</p>
            <p>If you show signs of  AF (see "Adrenal Fatigue Symptoms"), your best bet for diagnosis and treatment  is to see a holistic doctor. For a referral, consult the American College for  Advancement in Medicine (888-439-6891, www.acam.org). In addition to assessing your symptoms, the  doctor may perform ...  </p>
            <p><strong>Saliva  testing</strong> to measure cortisol levels. This test is more  accurate than a blood test. A pattern of low cortisol levels throughout the day  indicates AF. I ask patients to collect saliva samples in test tubes upon  waking ...   before lunch ...   in the late afternoon ...   and before bed. Cortisol levels are  normally highest in the morning and decrease throughout the day. People with  severe AF usually have below-normal cortisol readings during at least two of  the four time periods. I also use a saliva test that measures the DHEA level in  the morning, when it is normally highest.</p>
            <p>Saliva testing of  cortisol levels is used by many research institutions, particularly to assess <a href="http://www.nightingale.com/prod_detail.aspx?product=Know_What_To_Do&amp;promo=INLACx334v1">the  effects of stress.</a> Several commercial labs offer saliva hormone  testing &mdash; including Quest Diagnostics, the nation's largest conventional medical  lab, which is used by medical and naturopathic doctors. To use Quest, you must  have a prescription for the test from a doctor. A lab I have used for years  that usually doesn't require a doctor's order is ZRT in Beaverton, Oregon (866-600-1636, www.salivatest.com). The adrenal function test, including four cortisol  samples and a morning DHEA reading, costs $150, which is not  covered by insurance. If your state does not allow residents to order lab  testing directly (check the list on the ZRT Web site), you can order the kits  at the same price through my clinic (call 858-450-7120).</p>
            <p><strong>Blood  pressure measurements</strong>, taken three times  &mdash;  first  while you lie on your back, then when you sit upright, and again when you stand  up. Normally, systolic (top number) and diastolic (bottom number) blood  pressure will increase between 5  mm Hg and 10 mm Hg from the first reading to the third. If blood  pressure <em>drops</em>, it may indicate AF  &mdash;  the adrenal glands may not be  producing the stress hormones needed to maintain blood pressure.</p>
            <p><strong>Pupil  testing</strong>, performed in a darkened room. A practitioner  shines a flashlight from the side across one eye, and the pupil should continue  to get smaller. With AF, the pupil first contracts and then dilates again.</p>
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BThies BThies, 8 years ago

I'm gonna take a shot at this blindly and say that your issue lies in the sections on the right hand side.

You're using: <td width="1" rowspan="2" bgcolor="#CCCCCC"> to form a border.

I think the problem is, the 2nd row that's being used in that rowspan does not have an "&nbsp;".

I believe the section with:
<tr>
          <td bgcolor="#FFFFFF" height="10"></td>
</tr>
needs to have an "&nbsp;" in order for the "vitual border" you've created to display correctly in Outlook 2007.  It'll also remove the necessity to even have that row, as the height probably won't be 10 after that.  I'd just add a <br /> or two to the end of the previous row, and delete the row I posted above.

If that doesn't fix it for you, then I'll post a complete recode here shortly.  As Spider-Man says on Family Guy- "Everybody gets one"...


Brian Thies
Thies Publishing
bthies@thiespublishing.com
www.thiespublishing.com


Brian Thies
Professional Email Developer
Thies Publishing
BThies BThies, 8 years ago

k, if that doesn't work, try this:

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          <td align="left" width="541"valign="middle" style="font-family:Verdana; font-size:15px;"><div style="margin:2px;"><strong style="color:#CC0000;">Feeling Tired? Moody? Here's What May Be to Blame</strong><br />
              <span style="font-size:11px;">By Dr. Mark Stengler</span></div></td>
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            <div style="font-size:12px; text-align:justify;"> <strong>THE  EPIDEMIC OF EXHAUSTION</strong> affecting so many Americans today may have at  its root a condition that is common and easy to correct  &mdash;  yet that condition  often goes unrecognized by medical doctors. The culprit is adrenal fatigue (AF).<br />
              <br />
              Adrenal glands produce stress hormones in  response to stressful situations. With AF, the hormone response mechanism is so  overwhelmed that <a target="_blank" href="http://www.liveinthetwo.com/test/?cid=ad256&source=INTWCA256"><img alt="Take the free test that can determine if you will be a success...or a failure." width="195" height="195" border="0" align="left" src="http://www.nightingale.com/siteimages/emails/littfinal2.jpg" /></a> it becomes ineffective. AF is usually triggered bylong  periods of mental, emotional, or physical stress, and it is worsened by poor  nutrition and unhealthful lifestyle choices.<br />
              <br />
              <br />
              <br />
              In my estimation, 20% of Americans suffer from some degree of AF. And I find that this disorder often causes &mdash; or contributes to &mdash; the development of numerous other illnesses, particularly chronic fatigue syndrome and diabetes. When AF is correctly diagnosed and treated, the other conditions are often relieved as well.</div>
            <br />
            <br />
            <div style="font-size:14px; color:#990000;" align="center"><strong>STRESS  HORMONE FACTORY</strong></div>
            <br />
            <br />
            <div style="font-size:12px; text-align:justify;"> Located on top of each kidney is a  crescent-shaped adrenal gland. The hormones these glands secrete affect blood  pressure, heart rate, metabolism, liver function, immunity, and the body's  response to stress. Although the adrenal glands produce many hormones, two in  particular become depleted in cases of AF  &mdash; <em> dehydroepiandrosterone</em> (DHEA)  and <em>cortisol</em>.<br />
              <br />
              <strong>DHEA.</strong> The body converts DHEA into estrogen and  testosterone. Abnormally low DHEA levels may contribute to cardiovascular  disease, autoimmune disorders, poor resistance  to infection, diabetes, weight gain, osteoporosis, sexual dysfunction,  menopausal symptoms, and mood disorders. DHEA also plays a role in aging. On average, the citizens of the Japanese Island of Okinawa (one of the world's longest-living people) have much higher DHEA levels at age 70 than Americans do  &mdash;  30% higher for men and 172% higher for women.<br />
              <br />
              <strong>Cortisol</strong> plays an important role in fighting  infection &hellip;   stabilizing blood sugar &hellip;   controlling the body's use of proteins,  carbohydrates, and fats &hellip;   and regulating the sleep cycle. Cortisol is secreted at  higher levels during the fight-or-flight response to stress, providing a burst  of energy, heightened alertness, and decreased pain sensitivity. But when  cortisol levels are elevated for long periods, production by the adrenal glands  drops. Insufficient cortisol can make you prone to fatigue, infection,  allergies, diabetes, and thyroid dysfunction.<br />
              <br />
              Depletion of DHEA and cortisol adversely affects  the way your body handles stress, inflammation, blood sugar regulation, energy  production, immune response, and cognitive function. That's why AF can be a  contributing factor in a surprising number of ailments (see &quot;Conditions  Associated with Adrenal Fatigue&quot; on page 3). A weakened immune response plays a part in cancer  as well as in recurring infections, particularly of the respiratory tract. And  poor regulation of blood sugar can contribute to both diabetes and alcoholism  (alcoholics often crave simple sugars, which are found in alcohol, so improving  blood sugar balance can help reduce alcohol cravings).</div>
            <br />
            <br />
            <div style="font-size:14px; color:#990000;" align="center"><strong>MAKING THE DIAGNOSIS</strong></div>
            <br />
            <br />
            <div style="font-size:12px; text-align:justify;"> Conventional medical doctors often don't  recognize AF  &mdash;  even though the condition was described in medical literature in  the early 20th century. It was known then as hypoadrenia, which means low- or under-functioning adrenal  glands.<br />
              <br />
              If you show signs of  AF (see &quot;Adrenal Fatigue Symptoms&quot;), your best bet for diagnosis and treatment  is to see a holistic doctor. For a referral, consult the American College for  Advancement in Medicine (888-439-6891, www.acam.org). In addition to assessing your symptoms, the  doctor may perform &hellip; <br />
              <br />
              <strong>Saliva testing</strong> to measure cortisol levels. This test is more  accurate than a blood test. A pattern of low cortisol levels throughout the day indicates AF. I ask patients to collect saliva samples in test tubes upon  waking &hellip;  before lunch &hellip; in the late afternoon &hellip; and before bed. Cortisol levels are normally highest in the morning and decrease throughout the day. People with  severe AF usually have below-normal cortisol readings during at least two of  the four time periods. I also use a saliva test that measures the DHEA level in  the morning, when it is normally highest.<br />
              <br />
              Saliva testing of  cortisol levels is used by many research institutions, particularly to assess <a href="http://www.nightingale.com/prod_detail.aspx?product=Know_What_To_Do&amp;promo=INLACx334v1">the  effects of stress.</a> Several commercial labs offer saliva hormone  testing &mdash; including Quest Diagnostics, the nation's largest conventional medical  lab, which is used by medical and naturopathic doctors. To use Quest, you must  have a prescription for the test from a doctor. A lab I have used for years  that usually doesn't require a doctor's order is ZRT in Beaverton, Oregon (866-600-1636, www.salivatest.com). The adrenal function test, including four cortisol  samples and a morning DHEA reading, costs $150, which is not  covered by insurance. If your state does not allow residents to order lab  testing directly (check the list on the ZRT Web site), you can order the kits  at the same price through my clinic (call 858-450-7120).<br />
              <br />
              <strong>Blood  pressure measurements</strong>, taken three times  &mdash;  first  while you lie on your back, then when you sit upright, and again when you stand  up. Normally, systolic (top number) and diastolic (bottom number) blood  pressure will increase between 5  mm Hg and 10 mm Hg from the first reading to the third. If blood  pressure <em>drops</em>, it may indicate AF  &mdash;  the adrenal glands may not be  producing the stress hormones needed to maintain blood pressure.<br />
              <br />
              <strong>Pupil  testing</strong>, performed in a darkened room. A practitioner  shines a flashlight from the side across one eye, and the pupil should continue  to get smaller. With AF, the pupil first contracts and then dilates again.<br />
              <br />
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                    <a href="http://www.nightingale.com/prod_detail.aspx?productidn=24030&amp;promo=INLACx334v1"> <strong>The Five Forces<br />
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                    <span style="font-size:10px;">by <a href="http://www.nightingale.com/prod_detail.aspx?productidn=24030&amp;promo=INLACx334v1">Dr. Mark Hyman </a> <br />
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                  <div align="center" style="font-size:11px; margin:3px;">You know Dr. Mark Hyman from more than a dozen leading  TV shows, radio programs, and magazines. Now, his no-nonsense formula for your  healthiest, most active life is your own Fountain of Youth!</div></td>
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                    <span style="font-size:10px;">by <a href="http://www.nightingale.com/Prod_Detail.aspx?Productidn=24820&amp;promo=INLACx334v1">Marc David</a> <br />
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                  <div align="center" style="font-size:11px; margin:3px;">Most everything we've been taught about diets and nutritional plans IS WRONG! Listen for free to Marc David's 3 - minute audio excerpt &quot;No One Perfect Diet&quot; and learn more about nutrition than <br>
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                    <span style="font-size:10px;">by <a href="http://www.nightingale.com/Prod_Detail.aspx?Productidn=22480&amp;promo=INLACx334v1">John Abdo</a> <br />
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                  <div align="center" style="font-size:11px; margin:3px;">&quot;It's like getting 3 programs in one while saving 50%!&quot; You know the name. Today John Abdo wants you to advance your life by improving your mind, body, as well as your spirit!</div></td>
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Brian Thies
Professional Email Developer
Thies Publishing
joebeem, 8 years ago

Thanks a lot for your assistance, I really appreciate it. I used the 2nd solution that was posted and it works great!

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