sorry if this is covered somewhere, i have done a search and couldn't find anything!!
i have a stockbroker client who is very concerned about client confidentiality, so much so that he is very reluctant to let me have his 300 name mailing list and is talking about trying to get his tech guys to 'handle' the distribution… which sounds like it could be bad.
So if anyone can let me know some soothing facts about how fantastically secure his clients details are going to be when uploaded to CM to help persuade him to hand over the mailing list, it would be greatly appreciated… Or if there are some cold hard facts as to why his tech guys probably couldn't handle the task, that would also work.
Many thanks in advance
How about cold hard facts that there should be absolutely no problem with a client managing their own subscriber lists, if they've been properly informed about permissions and you've tested and tested the campaign you've set up for it all the time.
We generally upload the first batch with the client during training and from there they manage their subscriber lists themselves. The only time we really need to get involved is if someone breaks the form on their website and they stop getting subscribers.
However, if he really is that concerned, then perhaps he is right to want to not have his list outside of his control? A hosted web application is not always the perfect match for everyone. There are applications that can be run internally, which is how, for example, banks run things.
thanks for your replies. i have passed on the links re security to my client and am awaiting his response. i hope he goes down the CM route as it makes life sooo much easier for me :)
That's the idea macmonkey!
In August I wrote:
Hi Mathew, Back on Feb 19th - in response to a complaint from me that subscriber list uploads were not being done under SSL, and so were a security risk - you replied that “it is likely we will offer full SSL access in the near future