Updating Subscriber States

Hi anyone out there know how to re-activate a subscriber who has accidentally unsubscribed?

I thought I'd figured this out for myself by updating the subscriber state from unsubscribed to active.

Turns out after just sending out another campaign this subscriber is still not being included.

Diana Diana, 8 years ago

Hi, moving the subscriber from an unsubscribed state to an active state should be resubscribing them http://help.campaignmonitor.com/topic.aspx?t=114. If you're trying to add them to a new list though you'll need to remove them from your suppression list as well.


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D. Potter
Campaign Monitor

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