I have a nightmare on my hands. We've been redoing a site for a client for months now. For months I've been dealing with and using campaign monitor. We've imported lists and created countless test blasts. Now, here I am at go live and suddenly, for the first time, I find out that there's a 12 hour approval process to send a big list email. This would have been nice to know a LONG time ago. I could have submitted them and gotten approval at the point when I imported in the list, for instance. It never said that, however, when I imported in all 16k names! So, this is a bad situation. The new site is live. The newsletter, which has been going out every Wednesday, needs to go out today and I'm just now finding out that I need to be approved before I can send it. What are my options? I don't have 12 hours to wait. In fact, the person who is doing the actual sending is going on vacation as of tonight and will be gone tomorrow. I need to know what I can do.
Hey divamatrix, we'll be looking at your approval right now and will be getting back to you momentarily. We're also looking at a number of ways we can make the approval process much clearer in the future. We'll be in touch.
I just got notification from the client that they were approved already. It looks like we're out of hot water. Thanks for the prompt attention.