Image URL breaks causing broken image


Need some help.  One of my emails images is broken when it hits the inbox on both Mac Mail and Outlook.  When I look at the raw source code, the image URL is truncated causing the image to go missing.  At first I thought the URL was too long and my email client was causing this problem.  But the image right below it is about the same length. 

An example would be becomes 

I have searched far and wide online to figure this out and tested many different ways of shortening the URL to adding angle brackets (which doesn't work!). 

Any help/thoughts would be much appreciated.


Mathew Mathew, 8 years ago

Normally this would happen if your HTML had very long lines in it - can you check that out?

Get in touch with us on Twitter:
We're also on Facebook:
DesignIt, 8 years ago

Yes that is the case.  I'm still a rookie at this hard coding for HTML, so I am not completely sure how to shorten it.  Within the image tag there is a bunch of information for the actual image.  But correct me if I'm wrong, it has to remain that way so at to "control" the rendering of the image.


BThies BThies, 8 years ago

Hi DesignIt,

Feel free to send your code over and I'll take a look -->


Brian Thies
Thies Publishing

Brian Thies
Professional Email Developer
Thies Publishing
Mathew Mathew, 8 years ago

You can break your HTML into shorter lines, probably without having to actually touch the image tag at all. HTML renderers normally ignore whitespace, so it should not have any impact on the email.

Get in touch with us on Twitter:
We're also on Facebook:

200,000 companies around the world can't be wrong.

From Australia to Zimbabwe, and everywhere in between, companies count on 
Campaign Monitor for email campaigns that drive real business results.

Get started for free