Unsubscribe link isn't unsubscribing or following direction.

Created a confirmation email for new subscribers.  When the email comes through and the unsubscribe link is clicked it takes me to a page that simply says Bad Request.  I've posted the url below.

http://clientmail.thinksnapdesign.com/t/y/u/l-%3C$Enc.ListID$%3E/iyldkulhr/

Ben Ben, 7 years ago

Hi. It looks like this problem is specific to your list - could you please send an email to support at campaignmonitor.com with some more information on the specific list your experiencing this with?

snapcridge, 7 years ago

Thanks for the response Ben.  I need a bit more details on what you need.  It's happening in both lists (eBulletin list and info request list).  I'm just not sure exactly what I need to email to support.

Diana Diana, 7 years ago

snapcridge, the important things would be the exact lists and an example campaign draft or something along those where we could check out the unsubscribe. That way we can look up your account information and take a look at exactly how it's all set up.


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D. Potter
Campaign Monitor
snapcridge, 7 years ago

I zipped two separate files for each list containing codes for the form and confirmation emails that I am having the issue with.  Hopefully this is what you need.  Please let me know if you need anything else.

Mathew Mathew, 7 years ago

It's really just the name of your list, and the name of the client in your Campaign Monitor account, so we know which one you are having problems with.


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snapcridge, 7 years ago

The information has already been sent to support. Do I need to post it here as well?

Mathew Mathew, 7 years ago

No, I just wanted to clarify for any future readers.


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