Remove an email address from the supression list using the API

I am currently using the AddAndResubscribe and Unsubscribe methods to subscribe and unsubscribe respectively.

When I unsubscribe a user from a list they get get added to the suppression list. My problem is that when I use the AddAndResubscribe method the email is not removed from the suppression list.

Is there a separate method I can call to remove the email from the suppression list?

thanks

Christian Hagelid
Immersive

immersive, 7 years ago

Got told it is not possible to remove an email address from the suppression list via the API.

http://twitter.com/CampaignMonitor/status/1256101439

Ken Ken, 7 years ago

Hi Christian,

I've added that as a feature request. We'll let you know when it has been implemented and deployed live.


http://www.campaignmonitor.com
immersive, 7 years ago

Hi Ken,

Thank you for adding it as a feature request.

I have been told by a colleague that the AddAndResubscribe method used to remove people from the suppression list. Is there a reason why this functionality was removed? I find it strange that there is no way to re-subscribe someone to a list that they have previously un-subscribed from. I was under the impression that this was what the AddAndResubscribe method was for.

thanks again

Georgio_1999, 7 years ago

+1 from me, I was just looking for an answer to this issue

Ken Ken, 7 years ago

Hi Christian,

The AddAndResubscribe method never removed the address from the suppression list. It just ignores the suppression lest when called. ie. if my@address.com is on your supp list, and you use AddAndResubscribe to resubscribe it, then it will still be resubscribed to your list.

Georgio: I've added your vote to the request.


http://www.campaignmonitor.com
kriselda, 7 years ago

Another vote here. Will this feature request be a feature soon? Our users opt-in method is on their profile page, so it is possible for them to opt-out then opt-in later. We would like to continue updating their user details in CM even if they're currently unsubscribed.

Ken Ken, 7 years ago

Hi kriselda,

Your vote has been added. Unfortunately I can't give you an ETA on this feature just yet. We'll keep you posted.


http://www.campaignmonitor.com
Alex D, 7 years ago

vote++


Alex Duffield - Owner
InControl Solutions
http://www.incontrolsolutions.com
Ken Ken, 7 years ago

You're vote has been added, Alex.


http://www.campaignmonitor.com
CVertex, 6 years ago

What's the status of this?
We need to control the suppression list via the API

Ken Ken, 6 years ago

Hi CVertex,

I'm afraid that this has yet to be scheduled to be worked on. I'll add your vote to the request.


http://www.campaignmonitor.com
vizthink, 6 years ago

Vote.

This seems like a function the API should handle but be used sparingly.

I understand that, for the most part, you should only need to resubscribe them to a specific list. However, there are definitely situations where having them taken off the global suppression list via the API would be very useful.

Thanks!

Ken Ken, 6 years ago

Vote added, vizthink.


http://www.campaignmonitor.com
SteveC, 6 years ago

Another very strong vote here please.

This is really important for businesses with large email lists. Our client has over 200,000 members' email addresses. They've recently sent out a snail mail letter to all their members asking about future communication preferences. Several hundred people who have previously opted-out would like to receive emails again.

Very embarrassingly for us, we're going to have to tell our client they have to do it manually one-by-one!

Ken Ken, 6 years ago

Hi Steve,

Your vote has been added.

As I said in a previous post in this thread, AddAndResubscribe ignores the suppression list. So you could use that (or any other subscription method other than import from a file) to add those subscribers back into your list.


http://www.campaignmonitor.com
yannick, 6 years ago

Hi Ken,

So if I'm understanding this right, if I add subscriber foo@bar.com which is on the suppression list using AddAndResubscribe it will be added to my mailing list and will still be in the suppression list. Then, when sending a campaign, foo@bar.com will still recieve the campaign because it re-subscribed?

In other words, the mailing list will not be compared to the suppression list on sending campaigns but only on managing subscribers. Right?

Thanks!

Ken Ken, 6 years ago

Hi yannick,

You're exactly right!


http://www.campaignmonitor.com
zanfe zanfe, 6 years ago

Hi Ken,
so if I send a campaign to a list where there is foo@bar.com (using yannick's sample) that is subscribed but  foo@bar.com is also in the Suppression List, the campaign send the email to foo@bar.com.

Right?

davidaf davidaf, 6 years ago

zanfe, that's correct. The only time the suppression list is invoked is when you are importing subscribers into a list; all the imported names are checked against the suppression list.


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patrick076, 6 years ago

that is really very smart method to remove email from suppression list


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Ken Ken, 6 years ago

Hi Patrick,

I've added your vote for the feature.


http://www.campaignmonitor.com
jamesd jamesd, 4 years ago

Hey all,

Sorry it's been a long time coming, but we're happy to announce that we've implemented the ability to unsuppress an email address (remove an email address from a client's suppression list) in the Campaign Monitor API.

Please be sure to check out the docs for full details.

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