Campaign monitor is cutting off the </html> tag to </htm

I tried sending a test email to test one of my campaigns this morning.

At the very bottom of the page there is the stray text </htm appearing. I have looked at the source code and it appears that the </html> tag has been cut off by campaign monitor when I imported my template. So it is not recognising it as html code anymore.

I have checked this out on a couple of my templates and it is the same across all of them. I have double checked my source template and before it is imported into campaign monitor the </html> tag is definitely  correct.

When I preview the HTML template from campaign monitor the </html> is ok it just seems to be when the actual email is sent out

Any ideas what is happening? Never had this problem before.

UPDATE:
It appears to be my version of outlook that is cutting off the </html> tag have test on another machine and it is fine. Not sure what is going on, been using campaign monitor on my version of outlook for over a year and never had this problem before.

travisbell travisbell, 7 years ago

Hey beechy,

We're aware of this issue and looking into it.

Thanks!


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Travis Bell

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