Issue sending first email campaign

I recently created a campaign, uploaded a subscriber list(500+), added 5 subscribers manually(external emails), added another 2 subscribers manually(internal emails for testing), and sent the email.

Or so I thought.

Potential issue #1:
I am a new customer. However the Pending Approval process promises 12hrs although I'm creeping toward 24hrs. And being that it's early morning Saturday in Australia I'm nervous.

Q: Will I have to wait until Monday?(approx 5 days total)
Q: When should I give up and send via Outlook due to timeliness?

Potential issue #2:
My campaign report lists only 2 emails in the "Sent to" column -- the 2 internal emails that were manually input for internal testing. These were received by the testers(myself and a colleague). (clarification: this was not a test email, but a live email with our emails appended to the list)

Q: Is there a way to review subscribers to a campaign?
The report data states "Sent to: 2 recipients that were manually entered". But I'm expecting 500+!?

Q: Could I have accidentally deleted the other 500+ emails?
I only thought I was adding names & emails addresses, not deleting. Looking for method to confirm that the original 500 are/were included.

Any feedback appreciated

jdancisin, 9 years ago

You may want to contact support directly, rather than going through this forum...
http://www.campaignmonitor.com/support/

Lee, 9 years ago

jdancisin, thanks — I did before posting here. Hoping someone else might have an answer.

jdancisin, 9 years ago

If I remember correctly, the first time I sent a campaign it took around 24-36 hours before I was approved. After the first time, you don't have have to go through that anymore. Unless you have a really big list (I think).

Mathew Mathew, 9 years ago

Hi Lee,

We have responded via support, but just to clarify, you can read our help page:

http://www.campaignmonitor.com/help/topic.aspx?t=95 about the approval process.

We do respond to approval requests within 12 hours - in this case no request has actually come through yet, and we're working through that via support.


Get in touch with us on Twitter: http://twitter.com/campaignmonitor
We're also on Facebook: http://facebook.com/campaignmonitor

200,000 companies around the world can't be wrong.

From Australia to Zimbabwe, and everywhere in between, companies count on 
Campaign Monitor for email campaigns that drive real business results.

Get started for free
1-888-533-8098